Description Position at Novant Health GoHealth Urgent Care Novant Health, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the North Carolina area.
Charlotte, Winston-Salem and Asheville regions.
At Nuvance-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
We would love for you to become a member of our team!
The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider.
Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts.
May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis.
Prepares treatment rooms for examination of patients.Hourly rate: $18.00- $24.25Bonus eligible up to $500/monthJob RequirementsEducationHigh School Diploma requiredGraduate of a Medical Assisting Program preferredWork ExperienceMedical Assistant experience preferredFront Desk experience preferredRequired Licenses/CertificationsBasic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).One of the following certifications is required (or must obtain within 15 months of hire):CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:Graduate of an Accredited School of Nursing or LPN or RNEMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)CNA - Certified Nursing AssistantEssential FunctionsConduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.Process co-pays and schedule patient appointments for assigned center.Coordinate provider referrals to assigned Specialist.Answer patient questions regarding their care and keep them informed of their status.Inform technical staff of patient flow.Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visitPerform preliminary physical test (blood pressure, weight, temperature, etc.)
for vital signs and escalate critical cases to provider as needed.Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.Responsible for maintenance of medical records and scanning charts to patient files.Answer phone calls, collect and sort daily incoming and outgoing postal correspondenceEnsure reception is well maintainedConduct courtesy call-backs for patient follow-up.Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.All other duties as assigned.Additional Knowledge, Skills and Abilities RequiredBasic Medical Assistant dutiesAbility to type quickly, basic computer knowledgeProficient in Microsoft Word and ExcelDetail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goalsExceptional written and verbal communication skillsAble to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference