Partner practices with 27 Optometrists, 8 Ophthalmologists, and 150 staff serve patients in Delaware and Pennsylvania with locations in West Chester and Bucks County. We provide patient-centered, medically oriented full service eyecare in convenient locations with friendly, knowledgeable doctors and staff. As a patient-centered optometry practice, we go the extra mile for our patients. As a Medical Assistant / Technician, you will work directly with our patients to ensure they receive high-quality customer service and patient-centered care. Obtain patient medical history, including chief complaint, history of present illness, past ocular and general history, family ocular and general history, and history of allergy and medications. Conduct pre-testing and specialized tests for exams. Educate patients on contact lens insertion and removal. Provide patients with proper lens wear and eye care information. Assist patients with contact lens orders, explaining benefits and providing cost comparison information. Process contact lens orders, including verification, preparation, and dispensing. Resolve patient issues by obtaining and evaluating relevant information and seeking assistance from other departments when needed. Communicate with providers and staff throughout daily events. Requirements: At least 2 years of experience providing exceptional customer service in a fast-paced medical environment. Medical Assistant degree preferred. High level of professionalism and self-motivation. Ability to multi-task, work quickly, and accurately while maintaining a positive patient experience. Proficiency in using computer databases, including typing accuracy. Ability to work at least one evening per week and two Saturdays per month to meet patient needs.