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Medical Assistant Lead - Executive Health - Wexford - Full TimeCompany: Allegheny Health Network
Job Description: GENERAL OVERVIEW: As a member of the health care team, the Medical Assistant Lead provides clinical oversight and guidance at large multi-site practices. Oversees the training and onboarding process for newly hired medical assistants. Educates Medical Assistants on new workflows, policies, and procedures, and coordinates the medical assistant schedules. Works closely with Practice Management to provide ongoing education to Medical Assistants as needed. Provides leadership and guidance to the Medical Assistants and continually assesses their clinical skills as appropriate. Recommends additional clinical training or reeducation as appropriate and escalates as needed.
ESSENTIAL RESPONSIBILITIES: Oversee the training and onboarding process for newly hired medical assistants, as well as students and interns. Provides continuous training to the department medical assistants on new workflows and clinical office policies and/or procedures. Serve as a champion by promoting patient satisfaction, MA development, and positive employee relations. Serves as a clinical resource regarding clinical workflows, department policies, and procedures.Provides clinical oversight and serves as a department resource for medical assistants. Provides meaningful feedback and input for performance reviews. Responsible for preparing staff schedules to ensure adequate coverage. Identifies gaps in education and recommends and provides training as appropriate.Acts as an electronic health record (EHR) superuser. Communicates and educates staff on new workflows as they pertain to their role. Accurately documents all pertinent details in the EHR according to established standards and workflows including all pertinent patient interactions at the time of the encounter in the correct EHR note type. Reviews, updates, and reconciles medication lists in the EHR. Reviews problem lists and social history with patients and updates records. Follows Meaningful Use standards and assists with population health management.Prepares and rooms patients within the clinical practice setting according to standardized workflows. Accurately obtains patient vital signs. Accurately documents patient information, patient history, and medication reconciliation. Prepares exam rooms for patient visits. Demonstrates advanced proficiency in teaching pre-visit planning, meaningful use standards, appropriate documentation, and workflows.Assists in the coordination of patient care under supervision of the assigned health care provider. Assists providers with examination and procedures. Assists with patient prescription needs based on established protocols. Provides guidance and oversight to Medical Assistants regarding these essential functions.In collaboration with the clinical team members, provides follow-up with patients at designated intervals via the patient preferred method (telephone, electronic, written) in accordance with prescribed provider instructions. Notifies patients of the test results under the direction of the provider in a timely manner. Mentors staff who need additional support to promote positive patient interactions and satisfaction.Oversees and ensures adequate inventory of medical supplies. Ensures all patient treatment areas are at all times stocked with the appropriate supplies using established inventory standards.Performs other duties as assigned or required.QUALIFICATIONS: Minimum: 1 year certificate from a college or technical schoolCertified Medical AssistantElectronic Health Record experienceCPR – American Heart AssociationAct 34 Criminal Background Clearance CertificateAct 33 Child Abuse Clearance CertificateAct 73 FBI Fingerprinting Criminal Background Clearance CertificateDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
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