Job Description - Medical Center Rep - Camilla Primary Care (31107) Position: Medical Center Rep - Camilla Primary Care - 31107
Employment Type: Full-time | Shift: Day Shift
JOB SUMMARY: Screens and refers all incoming calls and customers and/or patients, manages customer and/or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics.GENERAL REQUIREMENTS: Adheres to the hospital and departmental attendance and punctuality guidelines.Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.Performs other duties as required and completes all job functions as per departmental policies and procedures.Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.WORKING CONDITIONS: General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.May be exposed to high noise levels and bright lights.May be exposed to limited hazardous substances or body fluids, or infectious organisms.May be required to change from one task to another of different nature without loss of efficiency or composure.Periods of high stress and fluctuating workloads may occur.May be scheduled as needed including overtime.EDUCATION REQUIREMENTS: High School Diploma or GED (Required)EXPERIENCE REQUIREMENTS: 1 year of medical office experience is preferred.1 year experience with CPT and ICD-9 insurance coding is preferred.1 year of customer service experience is required.CERTIFICATIONS AND LICENSURES: No Certifications are Required or Preferred.GENERAL SKILLS: Organizational SkillsCommunication SkillsInterpersonal SkillsCustomer RelationsMathematical SkillsGrammar / SpellingRead / Comprehend Written InstructionsFollow Verbal InstructionsBasic Computer SkillsGeneral Clerical SkillsMotivational SkillsSelf-starterPHYSICAL REQUIREMENTS: Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors.Have good manual dexterity and eye-hand-foot coordination.Ability to perform repetitive tasks/motion.PHYSICAL DEMANDS: Standing: Frequently within shift (34-66%)Walking: Frequently within shift (34-66%)Sitting: Continuously within shift (67-100%)Climbing: Occasionally within shift (1-33%)Bending/Stooping: Occasionally within shift (1-33%)Twist at waist: Occasionally within shift (1-33%)Pushing/Pulling: Occasionally within shift (1-33%)Reaching above shoulder: Occasionally within shift (1-33%)Organization Commitment: Phoebe Putney Health System is a proud member of the Georgia Diversity Council and we are committed to equity in hiring, promotions, and opportunities. We recognize that diversity and inclusion make us stronger as a healthcare community and we strive to be an accurate reflection of the communities we serve.
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