Job Description
Job Description
Are you passionate about making a difference in the healthcare industry? We're seeking dedicated individuals to join our team as Medical Telecommunications Operators. In this vital role, you'll be the first point of contact, answering incoming calls for all hospital departments and call center queues. Your calm, professional, and caring demeanor will ensure our patients and medical professionals receive the best possible service.
What You'll Do:
Handle Incoming Calls:
Manage calls for hospitals and department call centers.
Professional Communication:
Engage with patients, medical professionals, and the community with empathy and professionalism.
Process Information Requests:
Adhere to strict HIPAA and company policies.
Customer Needs Assessment:
Identify and address customer needs, offering recommendations based on protocols.
Efficient Request Processing:
Ensure customer requests are met within established Service Level Agreements (SLAs).
Utilize Resources:
Access the call center database and web resources to provide up-to-date information.
Patient Education:
Inform patients and customers about services and patient portals.
Triage Patient Calls:
Route calls and page on-call physicians as necessary.
Emergency Protocols:
Use critical thinking skills to handle emergency situations and implement response plans quickly and effectively.
What We're Looking For:
Experience and Education:
1-2 years of healthcare experience or equivalent nursing education, 1-2 years of customer service experience, and a high school diploma or GED.
Technical Skills:
Basic keyboarding skills and familiarity with Windows 95 or above.
Communication Skills:
Distinct English language proficiency and excellent customer service abilities.
Hearing and Attention to Detail:
Good hearing and meticulous attention to detail.
Preferred Qualifications:
Call center experience, some college education, bilingual abilities.
Why Join Us?
Be a crucial part of the healthcare system.
Work in a supportive and collaborative environment.
Make a real impact on patient care and community health.
If you're ready to contribute to a team that values excellence in patient communication and care, we want to hear from you! Apply now and help us provide exceptional service to our community.
Monday to Friday from 11-7
Apply today and become a key player in delivering outstanding healthcare communication! Please email
********
with resume or for more information.
Company Description Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.
We can't wait to tell you all about it!
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r\rWe can't wait to tell you all about it!
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