With a commitment to empowering human potential, we are the premier provider of orthotic and prosthetic (O&P) services and products. Our advanced O&P solutions, clinically differentiated programs, and exceptional customer service set us apart. As the largest owner and operator of O&P patient care clinics nationwide, we lead the market by offering superior patient care, outcomes, services, and value. Every day, our employees make a significant impact, helping individuals achieve new levels of mobility and freedom.
Is This Role Right for You?
In this position, you'll provide crucial administrative support to patients, colleagues, and referral sources by coordinating and managing front office activities. If you have a background in administration, strong computer skills, and a passion for customer service, this role could be perfect for you. Typical responsibilities include:
Scheduling appointments
Validating insurance and payment authorization
Inputting claims and processing payments
Performing account collections and billing research
Responding to telephone inquiries
Your Impact
Schedule patient appointments efficiently
Create and maintain patient charts and records
Scan, file, and ensure the accuracy of patient documents
Manage incoming phone calls with professionalism
Obtain insurance authorizations and provide financial counseling
Post over-the-counter (OTC) payments
Conduct daily document research using an electronic health/medical record system
Minimum Qualifications
High school diploma or GED
Less than 1 year of experience in customer service, administration, or a related field
Valid driver's license (or eligibility to obtain one) meeting our Motor Vehicle Safety Policy and Procedures
Preferred Qualifications and Experiences
1-2 years of experience with electronic health/medical record systems (preferably NextGen and/or OnBase)
Knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans, including coding, billing, and reimbursement protocols
Associate's degree
Ability to type 40 correct words per minute
At least 2 years of experience with computer and office equipment (MS Office, email, automated billing systems, etc.)
Basic administrative math and accounting skills
Physical Requirements
Regularly required to sit, walk, and stand; occasionally bend or twist
Regularly talk and hear, both in person and by telephone
Use hands to operate standard office equipment; reach with hands and arms, including overhead
Lift up to 25 pounds
Specific vision abilities include close vision, distance vision, and the ability to adjust focus
Additional Success Factors
Excellent organizational skills and ability to multitask in a fast-paced environment
Resourceful team player who builds trusting relationships with patients, referral sources, and colleagues
Culturally sensitive professional who excels at building rapport with a diverse population
Flexible team player who effectively prioritizes and manages multiple projects
Strong interpersonal, oral (including telephone), and written communication skills
Demonstrated ability to provide high-level customer service
Act with integrity, honesty, transparency, and respect in all relationships
Keep the patient at the center of everything you do, building lifelong trust
Foster open collaboration and constructive dialogue
Continuously innovate and adapt to change
Focus on superior outcomes, calibrating work processes for outstanding results
Ability to work with physically challenged individuals
Knowledge of state, federal, regional collection, and reimbursement laws, HIPAA, and other medical insurance regulations and terminology
Our Investment in You
Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO including Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs - Mentor and Mentee
Student Loan Repayment Assistance (varies by location)
Relocation Assistance
Regional & National traveling opportunities for CPO/CO/CP
Volunteering for Local and National events
Join us and be part of a team that truly makes a difference in people's lives. Apply today!
Employment Type: Full-Time
Salary: $ 35,000.00 45,000.00 Per Year
