Company Description University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.
University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD
Job Description JOB SUMMARY: Under the supervision of the director, assists in clerical support functions, maintains departmental records and files, prepares documents and correspondence, organizes inventory of office supplies and forms, and designs forms, graphs, etc. Assists with chart documentation. Assists with patient scheduling, registration and insurance.
1. Assists physician or clinical staff with all facets of preparing for patient visits or processing post visit documentation. Assures completion of Consent to Treat, HIPAA and other forms as appropriate.
2. Responds to telephone inquiries from patients, physician offices and payers in an accurate and courteous manner.
3. Confirms appointments, explains any pre-visit instructions as directed by the MD, RN, or NP. Ensures appropriate patient information, labs, and testing are obtained for Center visits. Facilitates physician orders for testing, works with Schedule First to schedule tests ordered by the physician(s) or NP.
4. Establishes and maintains a good rapport with patients, families, visitors and referral sources, assists with phone calls; monitors patients in waiting area to ensure maximal comfort and safety.
5. Facilitates communication with patients and referral sources regarding the services.
6. Mails communication to patients and referral sources including but not limited to appointment letters, introductory letters, pre-visit assessments, etc.
7. Performs pre-registration & registration functions accurately and efficiently to reduce errors for billing, medical records, and other subsystems that use this data. Takes responsibility for making corrections to accounts when appropriate.
8. Obtains, completes and follows up on all necessary paper work in an accurate and timely manner. Maintains Center records and files, scans documentation into patient records.
9. Performs patient check-out and arranges schedules any necessary testing and appointments if requested by nurse case manager.
10. Informs patients of financial obligation when appropriate.
11. Informs supervisor on a daily basis of any problems resolved or needing immediate attention to keep system running smoothly and to avoid errors.
12. Monitors supply inventory in the area and orders front office supplies.
13. Assists with tracking patients who have not kept appointments by calling patients and rescheduling as appropriate.
14. Maintains neatness of office and waiting area.
15. Maintains high personal standards for customer satisfaction, productivity, learning, cooperation, responsiveness, communication and optimism.
16. Participates in performance improvement/Culture of Excellence activities to improve service and interdepartmental communications.
17. Performs other duties as assigned.
Qualifications Education & Training: High school diploma or equivalency. AA degree in Business or healthcare administration preferred. Work Orientation & Experience: 2-3 years' experience in a medical office or related setting with computer experience; general knowledge of medical terminology. EMR experience preferred.
Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) communicate effectively with patients, medical staff and team members; c) adapt hours of availability to variable and changing needs of the Center; d) maintain confidentiality with patients and team member information; e) communicate effectively, orally and in writing; f) answer phones; and g) work independently and take initiative in achieving Center's goals.
Demonstrated skills in: a) computer literacy to include word processing, database and spreadsheets in Microsoft Office Professional software; b) customer service; c) attention to detail with follow-through; and d) strong organizational skills.
Additional Information All your information will be kept confidential according to EEO guidelines.
Compensation Pay Range: $17-$26.46Other Compensation (if applicable):Review the ******** UMMS Benefits Guide