Medium/Heavy Duty Truck Service Advisor

St Lucie Battery & Tire is looking for a motivated and experienced Medium/Heavy Duty Truck Service Advisor. This position is responsible for assisting customers with their vehicle repair needs, greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs. Duties Interact with customers, listen to their questions and concerns, and provide timely responsesEducate clients about the company's products, services, and offersSchedule appointments, take orders, monitor service progress, calculate charges, and process paymentsReview customer accounts and report changes to internal staffManage complaints, returns, and resolve customer grievancesRecord customer details and transactionsServe as a customer relationship managerServe as a link between customers and different departments in the organizationRequirements High school diploma or equivalent2-plus years of experience in a Medium/Heavy Duty Truck Service Advisor roleTire experience and/or commercial tire experience a plusProven experience in sales, customer relations or related positionsExcellent customer service skillsProblem-solving and listening skillsPatient disposition and ability to resolve conflictsKnowledgeable in computer applications and industry-specific software Basic accounting skills and knowledge of electronic payment systems Benefits Health insuranceLife insuranceDental insuranceVision insurancePaid vacationPTO days401K matchingEmployee discountFamily-owned business