Member And Provider Services Representative

Job summary
Member and Provider services representative in Altoona, WIProvides exceptional customer service and accurate informationIn-office with remote work opportunities
Job seniority: entry level
Responsibilities
• Answer telephone calls and provide exceptional customer service• Answer member and provider questions accurately• Document calls and follow up on issues• Research member and provider questions• Conduct outgoing telephone calls for resolution• Assist members in person with policy and benefit inquiries• Educate members on plan policies and procedures• Keep up to date on various plans and benefits• Comply with company policies and procedures
Requirements
• High school graduate or equivalent• One to three years of customer service experience preferred• Call center background preferred• Excellent communication and customer service skills• Proficient in Microsoft Word and Excel• Prior experience in the insurance industry preferred• Knowledge of Medicare, Medicaid, CPT / ICD 10 medical billing codes, and medical terminology beneficial
Benefits
• Outstanding benefit package• Three weeks of vacation in the first year• Generous retirement plan• Health and dental insurance• Wellness program