Member Consultant Lead

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.
PAY RANGE The Target Pay Range for this position is $33.17-$40.53 hourly. The full Pay Range is $25.77-$47.93 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year.
IMPACT YOU'LL MAKE:
Imagine a role where you don't just work for a financial institution—you directly impact members' lives, foster team success, and drive innovation. As the Member Consultant Lead, you'll be at the forefront of member service, helping individuals achieve their financial goals while mentoring and guiding a team of dedicated professionals. You'll use your expertise to resolve challenges, enhance workflows, and inspire those around you to deliver unparalleled service. At BECU, you're not just a leader—you're an advocate for growth, collaboration, and excellence.
WHAT YOU'LL DO: Deliver Exceptional Member Service: Be the face of BECU, ensuring members receive outstanding support through remote and in-person channels.Resolve Escalated Issues: Step in to manage challenging member concerns, ensuring satisfaction and lasting solutions.Coach and Mentor: Empower your team by offering guidance, feedback, and support to build their skills and confidence.Optimize Workflow: Partner with managers to identify process improvements and monitor team efficiency, ensuring smooth operations.Enhance Services: Recommend and implement enhancements to products, procedures, and workflows to provide top-notch service.Support Team Goals: Collaborate with leadership to ensure the team meets sales, service, and quality objectives while managing resources effectively.Analyze and Report: Create and maintain departmental reports, providing insights to drive performance and decision-making.Manage Authorizations: Maintain signing authority for key transactions, ensuring compliance with regulatory and internal standards.Promote Communication: Act as a liaison to foster open communication between team members and other departments, aligning with organizational goals.Adapt and Innovate: Embrace change and lead your team through evolving processes and objectives.Ensure Quality Control: Monitor department controls, conduct audits, and take proactive steps to uphold service standards.Lead by Example: Model the behaviors and mindset that reflect BECU's mission and values, inspiring your team to do the same.This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.
WHAT YOU'LL GAIN: Leadership Development: Hone your leadership skills while mentoring and inspiring a team.Career Growth: Opportunities to advance in a supportive environment that values your contributions.Collaborative Culture: Be part of a team where your voice matters and your ideas fuel innovation.Work-Life Balance: Flexible scheduling to meet the demands of the role while supporting your personal needs.Competitive Benefits: Enjoy comprehensive benefits that prioritize your health, wellness, and future.Purpose-Driven Work: Know that your efforts directly impact the financial well-being of BECU members.QUALIFICATIONS: Minimum Qualifications: Bachelor's Degree or equivalent experience required.Three years of experience as a Member Consultant at BECU or in a comparable role.Experience in a leadership or mentor role.PC skills with the ability to quickly learn new software.Verbal and written communication skills in English.Ability to promote and cross-sell credit union products and services effectively.Desired Qualifications: Previous supervisory experience preferred.Problem-solving, coaching, and organizational skills.Ability to maintain confidentiality and exercise discretion in all situations.Interpersonal skills to handle issues with fairness and consistency.Flexibility and adaptability in a dynamic environment.Professional presentation skills for training and engagement activities.Math skills with a high degree of accuracy.Willingness to work flexible hours, including evenings and weekends.Compliance with SAFE Act legislation requiring annual MLO registration.JOIN THE JOURNEY:
Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job—it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
EEO Statement:BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
About UsFrom our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.
As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.

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