You're not applying for just another job. Or some cush 9 to 5. You're applying to enter the battleground of ideas. To roll with a pride who never backs down. Sound fun? Then ditch the herd. Join the lions. POSITION SUMMARY The Daily Wire is looking for a temporary Member Experience Representative to join our team for the holiday season! The Member Experience Representative is the frontline champion for our loyal members, ensuring their experience with our digital and consumer products is outstanding. They answer calls, provide in-depth product information about DailyWire+, Bentkey, Jeremy's Razors, and more, all while helping our members by being informative, empathetic, and eager to solve problems quickly.
PRIMARY RESPONSIBILITIES Be a Problem-Solver: Think fast, find answers, and respond rapidly to member issues with a polite, empathetic, and professional manner.Become an Expert: Deeply understand all our products (DailyWire+, Bentkey, and our consumer products) to offer accurate guidance and troubleshooting.Embrace the Upsell: Identify opportunities to upsell and cross-sell memberships or products that add value for our members.Master the Channels: Answer and manage incoming calls, emails, and chats with ease.Be a Knowledge Seeker: Memorize, recall, or research answers quickly to provide exceptional customer care.Focus on the Member: Assess their needs and provide the correct answers, path, troubleshooting, or method for a positive experience.Be a Process Pro: Learn and follow all customer service procedures and policies.Aim for the Win: Strive to meet and exceed personal and team targets, goals, and quotas.Seek Resolution: Challenge yourself to find unique solutions where obvious ones don't exist. Using policies as a shortcut isn't good enough.Stay Organized: Record, organize and file customer interactions and profile/account changes meticulously.Other Duties as Assigned: Additional functions and requirements may be assigned by supervisors as deemed appropriate.REQUIRED EDUCATION/EXPERIENCE/SKILLS/COMPETENCIES Education: At minimum a High School Diploma or GED.
Demonstrated Skills/Abilities/Competencies: Previous experience in customer support, client services, sales, or a related field is a definite plus.Excellent communication skills – you're a pro at phone conversations and real-time chat interactions. Exemplary written communication is a must.Above average computer skills and experience with tracking/recording call information, filing documents, or updating customer profiles/accounts.Master multi-tasker. Able to concentrate on multiple problems at once.Time management pro. Excellent time management and prioritization skills.Active listening skills. You can answer the phone, listen actively, relay information, and type basic information simultaneously.Customer-focused! You're all about delivering positive customer experiences and finding resolutions.KPI Chaser! You're driven to maintain KPIs and are unsatisfied being average.PLEASE NOTE: The Member Experience Representative position entails a rotating work schedule with shifts that fall between 6:30am and 7pm CT Monday-Friday, and potential Saturday shifts from 8am-5pm CT. Availability to work a rotating schedule within these hours is required for consideration for this position. Thank you!
Compensation: $20 - $20 an hour
Reports to: Member Experience Lead
Start date: Immediate
Employment type: Full-time; Temporary; Non-Exempt
Compensation: Dependent upon experience
Benefits: Health insurance options (medical through Blue Cross Blue Shield; dental and vision through Guardian); Paid Time Off; 401k (5% match)
#J-18808-Ljbffr