Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. This is a great opportunity to join our innovative and growing SFCU team. In this role you are responsible for managing dormant accounts and performing escheatment per NYS Abandoned Property Law. Responsibilities include overseeing deceased accounts while meeting our expectation in providing "white glove" service to our membership. You will serve as an internal subject matter expert (SME), trainer/coach, and resource for investment products/services such as certificates, IRAs, HSAs, ESAs, specialty accounts, power of attorneys, deceased accounts, dormant accounts, and shared branching. Audit various tasks to ensure regulatory compliance requirements are being met.
Reporting: On-site at our Sidney NY location.
Salary: $20.66-$23.25
Essential Functions & Responsibilities: Review inactive/dormant accounts - Reduce the amount of unclaimed/abandoned funds. Contact account owners upon dormancy to decrease chance of escheatment. Perform annual escheatment procedures. Research/develop trust accounts and identify areas of improvement for other specialty account types. Grow shared branching within SFCU and be an SME. Manage deceased accounts - Offer white-glove service, work reports, track and follow up on pending tasks. Perform audits on certificate file maintenance. Partner closely with the MSR trainers, department leaders, and SMEs to assess needs and develop/deploy innovative solutions to achieve maximum impact. Train on deceased account material. Liaison between MSR trainers and Member Operations department to confirm consistent and accurate material is being trained. Work with applicable divisions on updates/enhancements that impact investment products/services, shared branching, specialty and dormant accounts. Develop and deliver supporting material when external or internal changes occur that impact regulations, requirements, and guidelines that relate to the department to ensure SFCU remains in compliance for new and updated documents, processes, and standards. Track and identify trends and evaluate effectiveness in processes and procedures through routine tests, observation, and feedback from supervisors, SMEs, and trainers. Focus on operational efficiency. Complete required reports and documents; attend meetings; assist with cleanup tasks as assigned. Provide back-office support relative to the above-mentioned items. Serve as backup to the rest of the Member Operations department. Perform other related duties as assigned. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Must possess excellent verbal and written communication, organizational, and time-management skills. Must be able to operate related computer software and business equipment, as well as ability to learn and use multi-media training channels. Professionalism in appearance, dress, and attitude. Solid analytical and critical thinking skills, including the ability to evaluate facts and data to draw conclusions to solve problems. Must be able to do effective research. Ability to be patient and train/coach less experienced team members, respond to questions, and build capabilities. Ability to work with minimal supervision; be self-motivated. Strong detail orientation skills, while being highly organized. Must be efficient at prioritizing tasks. Working knowledge of regulations relating to all deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act, CIP, and BSA). Sidney Federal Credit Union does not discriminate against any employee or applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, Veteran status, recently separated Veterans, sexual orientation, genetic information, victims of domestic violence and stalking, and all other categories covered by law.
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