Member Services Representative

Job summary
Member Services Representative responsible for creating a positive member experienceProvide superior customer service to members, prospective members, and guestsGreet members, answer questions, handle front desk activities
Job seniority: entry level
Responsibilities
• Greet members, prospective members, and guests with exceptional customer service• Handle front desk activities such as answering phones and checking members into the system• Facilitate updates to member accounts• Respond to member questions and concerns• Perform cleaning duties to maintain club cleanliness
Requirements
• Exceptional customer service skills• Must obtain and maintain CPR/AED Certification• Passion for fitness and health• Upbeat, professional, and positive attitude• Punctuality and reliability• Diplomacy in all interactions• Hardworking, enthusiastic, and energetic• High school diploma/GED equivalent• Must be 18 years of age or older