What you can expect!
Find joy in serving others with IEHP!
We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience!
Thrill in the role of a Member Service Representative - Medicare, championing Medi-Cal, Medi-Medi and Medicare Members to maximize benefits and achieve optimal health.
Navigate complex systems with expertise to guide members, answering inquiries about benefits, claims, and wellness programs.
Facilitate seamless access to in-network providers and collaborate across departments to meet members needs.
Experience the excitement of off-phone work, engaging in quality assurance reviews, one-on-one session, projects, and dynamic meetings!
This is a Short Term Position that will last up to 6 months.
* This position will not be eligible for benefits.
This is a non-bilingual: bilingual preferred position.
Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Education & Requirements
* Internal Candidates: A minimum of twelve (12) months experience as an IEHP Member Services Representative required.
May substitute with two (2) years of experience in a medical setting
* External Candidates: Two (2) years of HMO or Manage Care customer service experience analyzing and solving customer problems
* This is a non-bilingual: bilingual preferred position.
Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score.
Key Qualifications
* Knowledge of Medicare managed care is preferred
* Knowledge of Medical terminology, and Medi-Cal managed care is required
* Understanding of and sensitivity to multi-cultural community
* Hourly rate: $23.00/HR
Start your journey towards a thriving future with IEHP and apply TODAY!