At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview The Member Support Specialist will be primarily responsible for providing support to our members. The mission is to help members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency. The person in this role will be utilizing their deep knowledge of our clients' payment and loyalty programs and collaborating with many teams internally.
The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily.
Available Shift (CDT): 8-hour shift scheduled Monday through Friday, with working hours between 7:00 am and 7:00 pm.
\n Key ResponsibilitiesAddress member inquiries professionally to build positive relationships and long-term memberships.Resolve issues efficiently, contributing to the company's bottom line.Monitor email queue and handle member inquiries and questions Follow up to member inquiries by taking specific action in a timely mannerWork on special short-term projects to offer customized support for new programsWork with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policiesWork with confidential customer information and demonstrate highest levels of integrityThrive as a team player in a fast-paced, high-energy, change-oriented environmentTrack and report to the management on systemic issues and provide insight on trendsParticipate in additional training courses when neededOther duties as assigned Qualifications1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plusHigh school diploma/GED required Highest sense of integrity and discretion requiredAbility to remain professional and courteous with customers at all timesExcellent written and verbal communication skillsAbility to build relationships and strong alliances across the organizationWillingness to learn every day, do it fast and use knowledge appropriatelyAbility to work independently and in a team environmentIndividual should be technically literate and possess analytical thinking skillsThe employee must have the ability to work various shifts should the business need ariseProficiency with MS Office and good typing skills (min. 40 wpm)Provide a positive, professional, empathetic, and customer-focused mannerSolid organization and work prioritization skillsCare to do a great job and desire to grow professionally Preferred QualificationsExperience working with Salesforce is a plusBilingual preferred (English/Spanish)
\nPDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.