Membership Director

Under the direction of the COO and in accordance with established Association policies and goals, the Membership Director is responsible for the development and management of membership growth and member relations services. This person will drive the member experience by implementing strategies to increase membership growth, retention, and satisfaction. This includes the implementation of high-quality membership services to meet the diverse needs of the membership and the community, as well as creating a safe and welcoming environment for all.
The Membership Director is responsible for creating and maintaining relationships with current and future members, developing, implementing, and achieving the association's mission advancement and communication goals, and intentionally working to build an understanding of, and support for the YMCA's cause and impact.
Minimum Requirements:Bachelor's degree in Business Administration, Communications or related, with a focus on sales/retention or equivalent work experience.Three (3) - five (5) years in member/customer service supervisory/management position.Completion of YMCA program-specific certifications.Ability to relate effectively to diverse groups of people from all social and economic segments of the community.Personal commitment to service and hospitality.Excellent interpersonal, written, oral, and communication skills.Computer literate; working knowledge of Microsoft Office, and social media outreach.Available to work nights and weekends.Current CPR, First Aid, and AED certification is required.
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