The Membership Engagement Manager ensures a high-quality Girl Scout Leadership Experience for girls, families, and volunteers through direct support of administrative and volunteers in an assigned geographic area. This position works with the department leads to develop and execute plans for girl and adult recruitment, retention and program plans to achieve overall council membership goals.
Work schedule and office expectations: This position is full-time exempt, 37.5 hours per week. More hours may be required during peak seasons.Ability to work a flexible schedule, including afternoons, nights, and weekends. This position requires an average of 2-4 work evenings per week during peak season.Frequent travel through the assigned region to accomplish tasks and attend events.The Membership Engagement Manager will: Be responsible for a comprehensive year-round recruitment, retention, and programming plans, for girl and volunteer membership growth, to ensure that Girl Scouting is available in all segments of the population within the assigned geographic area.Utilize the sales process, including management of leads to increase girl and adult membership in assigned geographic area, recording all activities in Salesforce.Identify and develop opportunities and create strong partnerships with community organizations, agencies, leaders, educators, and faith-based institutions to increase positive awareness of and participation in the organization to support effective recruitment efforts within targeted areas to impact membership growth.Implement the volunteer engagement strategy which also includes training, enrichment opportunities and recognition.Deploy innovative approaches to deliver Girl Scout programs to girls and determine the need for additional council support by assessing community needs.Ensure all program events and activities are planned and implemented to comply with GSUSA and GSNorCal policies and guidelines.Supports volunteer management including new leaders and troops.Recruit and supervise volunteer teams in assigned geographic areas to meet GSNorCal's membership and strategic goals.Work with volunteer administrative teams to develop and ensure execution of volunteer role planning and development, onboarding of new troop leaders, program planning, recruitment, and retention strategies.Implement the delivery of ongoing volunteer engagement, direction, mentoring and support in key service areas such as grade-level guidance; troop finances, management, and operations; troop leadership; troop traditions and activities; Journeys, proficiency badges, and volunteer recognitions and adult learning opportunities.Facilitate conflict resolution among volunteers to promote a cooperative and positive environment.Use data to monitor and adjust plans to meet individual and team membership goals.Collaborate with cross functional-membership team to implement and tailor annual recruitment and retention campaigns to achieve overall membership health in designated geographic areas.Develop and execute a structured plan of weekly, monthly, and quarterly activities, focusing on producing positive outcomes for local communities and achieving target goals.Monitor data to assess your individual progress towards Council-established recruitment and retention goals, in partnership with your manager.Provide responsive and positive customer service.Provide superior customer service to all internal and external customers, members, volunteers, staff, and other community contacts in person, electronically and by phone.Manage your assigned Salesforce cases according to department protocols to provide support related to recruitment, troop placement, program events, and volunteer inquiries.Other duties as assigned to meet organizational goals.Skills required to be successful in this role, include, but are not limited to: Sales Ambition and Drive: Understands the sales process and management of leads. Sets ambitious goals and energetically and confidently drives to achieve those goals. Recognizes opportunities to "close" and has demonstrated ability to ask for the business/customer transaction. A self-starter who can work independently with minimal oversight and take initiative.Volunteer Relations: Understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers; takes time to answer questions and explain decisions; follows through on commitments to volunteers in a timely manner.Team building: Knows team-building techniques and processes; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between staff and other departments; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.Technology: Proficient in cloud-based applications such as Microsoft Office (including Word, Excel, Outlook and PowerPoint, or Google Suite (Google Docs, Sheets, Slides, etc.). Experience using Canva or other creative suite type software. Understanding of CRM software such as Salesforce.Mission-Driven: Ability to demonstrate and articulate a genuine passion for the mission and vision, embrace and model the culture, and model behavior consistent with the mission and purpose of the organization.Essential Qualifications: Bachelor's degree in related field preferred or experience commensurate with degree, preferably three years of related experience.Valid California Driver's license, access to reliable transportation, proof of insurance.Able to pass Girl Scouts of Northern California's background screening process (including fingerprinting, criminal education, social security, and Department of Motor Vehicle verification).Physical Requirements: Ability to lift and/or move up to 25 lbs (boxes, materials, equipment).Possess physical endurance including prolonged standing, bending, stooping, and stretching.Girl Scouts of Northern California (GSNorCal) is an Equal Opportunity Employer (EOE). Our mission is to build girls and employees of courage, confidence, and character while working to make the world a better place for all people. This work includes our commitment to become an antiracist organization through learning and practice. Together with our youth, we strive to provide diverse, equitable and inclusive spaces where girls, volunteers, and staff feel they belong. Working at GSNorCal is a commitment to anti-racism and anti-oppression in alignment with our Culture Code and Volunteer Policy for Building Equitable Community. Applicants are encouraged to apply without regard to age, race, color, creed, ethnicity, religion, age, disability, sexual orientation, gender identity or expression, national origin, ancestry, veteran status, citizenship, pregnancy, childbirth or other related medical condition, marital status, political persuasion, or any other classification protected by federal, state or local laws or ordinances.
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