Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach tour consultants. Title: MES Plant Services Consultant Location: Boston, MA/ New York, NY – Onsite Duration: 12+ Months Note: Current role is with our direct client Job Description: The MES Plant Services IT Support Specialist plays a critical role in supporting and maintaining Manufacturing Execution Systems within pharmaceutical manufacturing environments. This position ensures the seamless operation of MES applications, assists in troubleshooting technical issues, and collaborates with cross-functional teams to enhance system performance and user satisfaction. Key Responsibilities: 1.Technical Support: Provide first-level and second-level technical support for MES applications, addressing user inquiries and issues promptly. Troubleshoot and resolve MES-related software and hardware issues, coordinating with vendors when necessary. 2.System Monitoring and Maintenance: Monitor system performance and availability, ensuring that MES applications operate efficiently. Perform regular maintenance tasks, including system updates, backups, and patch management, in accordance with established protocols. 3.User Access Management: Manage user accounts and permissions, ensuring proper access levels are granted based on roles and responsibilities. Conduct periodic reviews of user access and maintain security compliance in accordance with company policies. 4.Training and Documentation: Assist in the development and delivery of training programs for end-users on MES functionalities and troubleshooting techniques. Create and maintain comprehensive documentation, including user manuals, technical specifications, and troubleshooting guides. 5.Collaboration with IT and Operations: Work closely with IT infrastructure teams to ensure proper integration of MES with other enterprise systems (e.g., ERP, LIMS). Collaborate with manufacturing and quality assurance teams to gather requirements and feedback for system improvements. 6.Data Integrity and Reporting: Ensure data accuracy and integrity within the MES, implementing data validation and governance practices. Generate and analyze reports related to system performance, production metrics, and issue resolution trends. 7.Project Participation: Support MES-related projects, including upgrades and system enhancements, ensuring alignment with operational needs and timelines. Participate in testing and validation processes to ensure new features and updates meet quality standards. 8.Regulatory Compliance: Assist in ensuring that MES operations comply with industry regulations and internal quality standards. Support audit activities by providing necessary documentation and responding to inquiries related to MES operations. Technical Skills: Proficiency in troubleshooting software and hardware issues; experience with database management (e.g., SQL). Knowledge of networking principles and system administration. Soft Skills: Strong analytical and problem-solving skills. Excellent communication skills, with the ability to convey technical concepts to non-technical users. Strong interpersonal skills and the ability to work effectively in a collaborative team environment. Why work with us At Net2Source, we believe everyone has an opportunity lead. We see the importance of your perspective and your ability create value. We want you fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we all want you stand out—with opportunities have a strategic impact, innovate, and take necessary steps make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that none should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard Tage, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honoured Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest-Growing Staffing Company in the USA by Staffing Industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% of companies make it this list). Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logi (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 Tech-Serve Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Regards, Divyansh (Divy) (201) 479 3334 ******