The Group You'll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The Impact You'll Make Evaluates and manages new strategic business opportunities, initiatives, mergers, acquisitions, partnerships, alliances and/or joint ventures. Oversees market analysis, monitors competitive activity, and identifies customer needs. Provides leadership in the planning, designing, due diligence, and implementing of strategic business objectives. Defines vision, strategies, and tactics. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What You'll Do Customer Strategy Development
Key driver in developing by-customer Spares strategy and objectives for market share defense in partnership with global and regional account teams Work with regional teams, CSBG product lines, and Product Groups to successfully implement defense strategies with all available defense tactics and tools Gatekeeper for Revenue and Profitability
Develop and monitor revenue, profitability, and market share metrics for the Spares business at your customer, by fab and by product family Own the alignment of region, CSBG, and PG on market share and profitability objectives and drive actions to achieve those objectives, via regular account review meetings Develop commercial deals and contracts to preserve Spares market share while providing mutually beneficial terms for Lam and its customers Ensure that spare parts are accurately priced for the value delivered to the customer Responsible for Resolution of Spares Issues at Key Accounts
Primary advocate for CSBG field personnel and customers on all Spares issues. Responsible for recruiting support and resources within CSBG to resolve Spares issues at the customer Work with Product Marketing to develop and deliver value-selling collateral for high-value and/or high-volume spare parts Who We're Looking For Bachelor's degree or higher in STEM subject and 8+ years Semiconductor Industry experience. Familiarity with one or more families of semiconductor equipment, in either deposition or etch Excellent collaborator & communicator, forms cross-functional partnerships to get things done Competence with data analysis in Excel involving large data sets Preferred Qualifications Prior experience in business development, customer strategy and/or commercial deal creation Ability to lay out clear messages and value propositions in clean and concise collateral Familiarity with semiconductor after system sales businesses Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Our Perks and Benefits At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. Discover more at
