Mid- Level Field Engineer - San Francisco, CAOneida Professional Services (OPS) is actively seeking a highly motivated, full-time Mid- Level Field Engineer in San Francisco, CA. Key Responsibilities: Provide support for all onsite IT activities.Consult with support teams, help desks, customers, and other technical staff in the resolution of problems.Coordinate and perform operation and/or maintenance activities for networks/servers.Identify recurring problems and recommend steps to reduce the severity or frequency of problems.Install, troubleshoot, and maintain an extensive variety of products and equipment.Deliver services and solutions in technical support, systems refresh, software integration, and operations support.Identify, analyze, and repair product failures, and order and replace parts as needed.Provide onsite training of customer support personnel.Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.Recommend systems modifications to reduce user problems.Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.Install operating system patches, upgrades, etc. via SCCM Software Center.Provide remote support services for telework/home users.Help ensure user applications work over VPN and/or Citrix.Manage user relocation requests.Ensure devices are properly encrypted.Provide on-site support for enterprise groups such as the network and security operation centers.Restart network equipment, including switches and routers as directed by enterprise networking.Assist users with mobile communication devices.Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.Assist with physical inventory as needed.Assist with receiving and receipting property.Process computer equipment for disposal and ensure disposal policies are properly employed.Ensure all devices are fully wiped of information before leaving the facility.Troubleshoot system problems related to video conferencing and audio/video operations and maintenance.Support pre/post application releases.Gather, analyze, and report end-user support trends.Other duties as assigned.Minimum Qualifications: High School with 2-5 years (or commensurate experience).High degree of technical proficiency.Excellent problem-solving skills and analytical abilities.Must be able to obtain and hold a Public Trust Clearance.Preferred Qualifications: Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.Certification in Microsoft Operating Systems.Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.CompTIA Network+.CompTIA A+.CompTIA Server+.CompTIA Security+.Compensation Range: $19.59 / Hour
About Us: The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.
Our family of companies includes:
Oneida Total Integrated Enterprises (OTIE)Mission Support Services (MS2)Sustainment & Restoration Services (SRS)Oneida Engineering Solutions (OES)General Mechanical Corporation (GMC)LG2 Environmental Solutions (LG2)We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.
Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace.
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