Drive Your Career with Murgado Ford of Chicago! Are you passionate about delivering exceptional customer service and looking to join a team that's redefining automotive care? Murgado Ford of Chicago, part of the Murgado Automotive Group, is hiring a Mobile Service Coordinator / Service Advisor to manage our growing mobile service program. If you thrive in a dynamic, customer-focused environment, this role is a fantastic opportunity to advance your career!
Why Join Us? Competitive Compensation: Earn a solid salary with performance-based incentives.
Comprehensive Benefits: Health, dental, and vision insurance, plus 401(k) with matching.
Career Development: Opportunities for growth within the Murgado Automotive Group.
Flexible Work Environment: Enjoy a mix of onsite and mobile coordination duties.
Team-Oriented Culture: Be part of a supportive and collaborative work environment.
Your Responsibilities: Schedule and Coordinate Mobile Service Appointments: Arrange appointments for customers, ensuring efficient scheduling and route optimization.
Customer Service Excellence: Serve as the primary point of contact for mobile service customers, providing clear and helpful communication throughout the service process.
Accurate Service Documentation: Document all repairs, services, and customer interactions accurately and promptly.
Service Advising: Offer expert advice on maintenance needs and recommended repairs, and upsell services to meet customer vehicle requirements.
Collaboration with Technicians: Work closely with mobile service technicians to ensure timely and efficient service delivery.
Follow-Up and Customer Retention: Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.
What You Bring: Experience: 2+ years in an automotive service advisor, service coordinator, or related customer service role.
Customer Service Skills: Outstanding communication skills and a customer-first attitude.
Organizational Ability: Strong multitasking skills and attention to detail.
Technical Knowledge: Familiarity with automotive maintenance and repairs; Ford experience is a plus.
Valid Driver's License: Required for occasional support in mobile operations.
Why Murgado Ford of Chicago? At Murgado Ford, we prioritize our team's growth and our customers' satisfaction. Join us and be part of a company that's committed to innovation, teamwork, and exceptional service!
Ready to drive success with us? Apply today to join Murgado Ford of Chicago and be part of an exciting future!
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\nMurgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.