Overview
The Mortgage Loan Originator increases the mortgage loan portfolio by developing business contacts and attracts customers with a knowledge of all products offered. She or he is required to complete the mortgage loan processing and closing while maintaining a close working relationship with active and closed loans.
Responsibilities
Conducts business in a professional and legal manner.
Ensures that he/she is the point of contact for each and every one of his/her loans and maintains a positive relationship with each borrower.
Interview applicants to determine financial eligibility for loans.
Be able to structure and close loans effectively and legally.
Services active loans efficiently, completely and correctly.
Guarantees an exceptional customer experience including counseling applicants on loan repayment policies and restrictions.
Maintains a portfolio of close loans and keeps a strong working relationship with them.
Assist in the selection of financial award candidates using electronic databases to certify loan eligibility.
Adhere to compliance guidelines and familiarize himself with the changing laws and regulations.
Knows the loan process in its entirety and is able to inform a borrower or potential borrower about the information required by law including any additional forms or information necessary to complete the loan.
Keep the borrower informed on all status changes.
Know all the products offered by the Money Store and their specifications and to know where to refer customers for a product we do not offer.
Maintain a customer's confidence by keeping all loan information confidential.
Be able to explain to a customer why a loan is rejected and answer any questions from the customer while maintaining a positive relationship with the customer.
Know how to efficiently use LOS systems, CRM systems and credit acquisition systems.
Maintains an open communication and a professional working environment with coworkers and corporate.
Qualifications
Has an NMLS License.
Able to communicate via the telephone, face to face and email.
Supports diversity and is familiar with current laws and practices.
Is results driven, works well with others, excels in project management, is organized, is professional and is unbiased.
Is familiar with all the computer programs used throughout the loan process and the legal steps for a loan.
