Benefits: 401(k)401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree food & snacksFree uniformsHealth insurancePaid time offParental leaveTuition assistanceVision insuranceWellness resources Job Description: At Right Click, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Right Click believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
An MSP Engineer provides on-site and remote support to a variety of clients. This is a great position to work with a team in varied environments to further your experience in the IT field. You will have the ability to learn about many current technologies while assisting in projects and day-to-day support.
Primary Objectives & Responsibilities: Office 365 administration.SharePoint Administration.Active Directory administration.Hyper-V administration.Installs, deploys, and configures computers for customers.Resolves and diagnoses client-side IT issues such as network connection, operating system, and software issues (email clients and MS Office).Network administration – router, switches, firewalls.VOIP – configuring VOIP phones.Document procedures.Train technicians.Inputs trouble tickets into Halo and provides escalation to Corporate IT teams when necessary/required.Works with other IT teams to resolve network and server issues, install and configure new server hardware, and participate in meetings to stay current with corporate wide IT projects.On-site visits that require hands-on work with customer equipment [e.g. printer issues, workstation installs, moves, etc.].Additional duties as required. Required Experience/Abilities: Minimum 3 years of solid experience in an IT / Desktop Support role, preferably with a Managed Service Provider.Knowledgeable and proficient with Office 365 applications.3 years of experience configuring, troubleshooting, and managing desktops running Windows Operating System.2 years of experience in managing access to network shares and printers from a file and/or print server with Windows OS.Ability to install, configure, and troubleshoot various client desktop and printer issues.Experience creating/terminating network cables and phone lines. Required Soft Skills/Abilities: Positive attitude. Proactive. Follows and promotes Right Click standards.Action oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; seizes more opportunities than others.Composed. Is cool under pressure; does not become defensive or irritated when times are tough; is a settling influence in a crisis.Problem solver. Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.Customer focused. Is dedicated to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Comfortable with ambiguity. Can effectively cope with change; can shift gears comfortably. We will only consider applicants that complete the assessment. Good luck in your search!
#J-18808-Ljbffr
