Job Description SummaryJob DescriptionRoles and Responsibilities:In this role, you will be responsible for leading the team of EA Specialists,while focusing on enterprise standards, compliance, process simplification and standardization. This role will also provide leadership,trainingand subject matter expertise to members of the team while developing solid relationships with key stakeholders to maintain operational performance through leveraging metrics and trends and identifying areas for improvement.This role will work closely with other Employee LifeCycle team leaders to support work for Lifecycle events.You will ensure a positive experience forpre-hires while ensuringtimely, accurate and compliantend resultdelivery to our customers.Essential responsibilitiesLeada team of Employment Agreement Specialists,responsible for generating offer letters in a compliant and timely manner.Provideguidance, mentorship, and foster a collaborative and positive"one team"workenvironmentEnsure team is aligned and relevant skills are in place to deliver on organizationalstrategyManage overall offer letter process,ensuring services are delivered in a timely manner with guidance from NAM Operations leader, while also ensuring high standards of accuracy and quality are maintained, based on compliance with relevant legal and GE policy requirements.Develop and manage the ongoing advancement of theteamDrive strong performance management in the team through clear expectations, priority setting,frequent touchpoints andfeedbackChampion training for new team members and role changes; coordinate and implement trainingto effectively meet teamneedsDrive a culture of service excellence within the team; promote "Best in Class" customerserviceDevelop strong working relationships within the HR community and across peer groups to ensure effective communication, provide education, value-addedconsultationand other related services.Own & leverage metrics to identify trends or problems to maintain and improve performancelevelsCreate SOPs and standardworkProactively identify areas for improvement and standardization within assigned processes, seeking feedback from TA, HR Community and People Leaders.Develop strong working relationships within the HR community, ensureeffectivecommunicationOverall leader of case management systemQualifications/RequirementsBachelor's degree from an accredited university or college in related area (or a high schoolgraduate/GED or equivalent with at least considerable relevant work experience)Experience in HR Operations related workPrevious experience with leading ateamDesired CharacteristicsPrevious experience with GEStrong oral and written communication skills.Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.Demonstrated ability to explain complex information to others in straightforward situations.Direct experience using or supportingWorkdayProven customer service skills - ability to understand and respond to customer needs and communicate in an effective and professionalmannerExcellent organizational skills – ability to independently prioritize multiple tasks and work to meetdeadlinesHigh degree of business acumen, able to work in a fast-paced, changingenvironmentStrong customer service focus, with a high level of responsiveness. Ability to anticipate customerneedsProactive approach to implementing continuous processimprovementsHigh attention to detail and accuracyIf contracted in the US:The salary range for this position is $92,000.00 to $154,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus along with other variable incentives. Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, short-term disability, optional long-term disability, pre-tax transportation/commuterprogram, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition refund program, use of CareLoop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance.If contracted in Canada:You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation.Responsabledesoffreset descontratsde travail du NAMh/fRôlesetresponsabilités:Danscerôle,vousserezchargé dedirigerl'équipedespécialistesd'EA, toutenvousconcentrantsur lesnormesd'entreprise, laconformité, la simplification des processus et lanormalisation. Cerôlefourniraégalementun leadership,uneformation etuneexpertiseenla matière auxmembresdel'équipetoutendéveloppantdes relationssolidesavec lesprincipalespartiesprenantesafindemaintenirla performanceopérationnelleentirantparti desindicateurset des tendances etenidentifiantlesdomainesàaméliorer.Cerôletravailleraenétroitecollaboration avec lesautreschefsd'équipedu cycle de vie desemployésafindesoutenirle travailrelatifauxévénementsdu cycle de vie.Vousgarantirezuneexpériencepositive pour lespré-embauchestoutengarantissantla livraisonrapide,préciseetconformedesrésultatsfinauxànosclients.ResponsabilitésessentiellesDirigezuneéquipe despécialistesdescontratsde travail,chargéedegénérerdeslettresd'offrede manièreconformeetentempsopportun.Fournirdes conseils, dumentoratetfavoriserunenvironnementde travailcollaboratifetpositif«uneseuleéquipe »Assurez-vousquel'équipeestalignéeet que lescompétencespertinentessontenplace pourmettreenœuvrelastratégieorganisationnelleGérezle processus global deslettresd'offre,enveillantàceque les servicessoientfournisentempsopportunavec les conseils duresponsabledesopérationsNAM, toutengarantissantlemaintiendenormesélevéesdeprécisionet dequalité, sur la basedurespect des exigenceslégalespertinenteset des politiques de GE.Développeretgérerl'évolutioncontinue del'équipeFavoriserunesolidegestion des performances au sein del'équipegrâce à desattentesclaires, àl'établissementdepriorités, à des points de contactfréquentset à descommentairesPromouvoirla formation des nouveauxmembresdel'équipeet leschangementsderôles;coordonneretmettreenœuvrela formationpourrépondreefficacementauxbesoinsdel'équipeFavoriserunecultured'excellencedu service au sein del'équipe;promouvoirun service à la clientèle « lemeilleurdesacatégorie»Développerdesolidesrelations de travail au sein de lacommunautédesressourceshumaineset entre lesgroupesde pairsafind'assurerunecommunicationefficace, defournirdel'éducation, des consultations àvaleurajoutéeetd'autresservicesconnexes.Possédezetexploitezlesindicateurspour identifier les tendancesoulesproblèmesafindemainteniretd'améliorerlesniveauxde performanceCréezdes SOP et un travail standardIdentifiezde manière proactive lesdomainesàamélioreret àstandardiserau sein des processusassignés,ensollicitantlescommentairesdel'assistancetechnique, de lacommunautédesressourceshumaineset desresponsablesdu personnel.Développerdesolidesrelations de travail au sein de lacommunautédesressourceshumaines, assurerunecommunicationefficaceLeadergénéraldusystèmede gestion des dossiersQualifications/ExigencesBaccalauréatd'uneuniversitéoud'uncollègeagréédans undomaineconnexe(oudiplômed'étudessecondaires, GEDouéquivalentavec aumoinsuneexpérienceprofessionnellepertinenteconsidérable)Expériencedans ledomainedesopérationsRHExpérienceantérieureenmatière de directiond'équipeCaractéristiquessouhaitéesExpérienceantérieureavec GESolidescompétencesencommunicationoraleetécrite.Aptitudedémontréeàanalyseret àrésoudredesproblèmes.Capacitéà documenter,planifier,commercialiseretexécuterdesprogrammes.Compétencesétabliesengestion deprojet.Capacitédémontréeàexpliquerdesinformationscomplexes auxautresdans des situations simples.Expériencedirected'utilisationoude support de WorkdayCompétenceséprouvéesenmatière de service à laclientèle :capacitéàcomprendrelesbesoinsdes clients, à yrépondreet àcommuniquerde manièreefficaceetprofessionnelleExcellentescompétencesorganisationnelles:capacitéàhiérarchiserde manièreindépendanteplusieurstâcheset à respecter lesdélaisGrandsensdes affaires,capacitéàtravaillerdans unenvironnementenévolutionrapideForte orientationversle service à la clientèle, avec un hautniveauderéactivité.Capacitéàanticiperlesbesoinsdes clientsApprocheproactive de miseenœuvred'améliorationscontinues des processusGrande attention auxdétailset à laprécision
