Network Administrator

Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation. 
We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic.  We strive to ensure?the?sexual and reproductive health services we provide align with?the?needs of?the?communities we serve. Our service area extends from Glendora to Glendale and from?the?San Gabriel mountains to?the?San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people. 
Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.  
We offer safe and legal abortions.  We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care.  In addition, we work with abortion funds and practical support network to support our patients.   Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year.  We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients. 
The Network Administrator will provide a deep and broad network and server skillset to support and strengthen the infrastructure. Support a stable and secure operation of all technology related services, software and equipment, including servers, firewalls, switches and telecommunications equipment to meet the strategic plans set forth by the agency.  
\n As a Network Administrator, you will: Network and Infrastructure:Ensures reliable connectivity of all electronic communication systems: Site to site (SD-WAN), between partners (IPSEC VPN), and outside agencies (Internet.) Internally via Wi-Fi and EthernetManages all firewalls (policies, routes, and security services; IDS, Sandboxing, and Application blocking) and switches (VLANs and ACLs.)Full lifecycle management of networking equipment: acquisition, implementation, maintenance, and decommissioningTracks, analyses, monitors the network, and resolves all technical problems with timely resolution.Installs, tests, deploys, monitors, maintains, troubleshoots and upgrades of servers including database, print, backup, and production serversCo-manage cabling infrastructure including Ethernet, Fiber, Coax, and Analog as well as patch panels and conduit (with the IT Administrator)Identify and resolve security incidents in a timely manner, collaboratively with the IT director and external vendors, to ensure the safety and security of our data and staffDevelop, strengthen, and implement cybersecurity solutions and measures to protect information. Responsible for monitoring Business Continuity and Disaster Recovery processes including job creation, job history monitoring, and restore testing Administrative Responsibilities:Ensure all technical documentation (SharePoint Wiki's, How-To's, Network Diagrams) are updated in a timely mannerParticipate in internal and external workgroups as requiredChange Management: Update and track all system changes using best practicesInnovation: Remain up to date on current network and server trends and make recommendations as requiredAssists Security Officer in maintaining network connectivity for Physical Security infrastructure (alarm systems, key-card door access, and Security Cameras/NVRs.) Financial Responsibilities:Coordinate purchasing of IT equipment (network and server) for all locations to include determining needs, pricing, ordering, and trackingIdentify alternate ways to achieve savings within the organization, via new product recommendations and vendor identificationAssists IT Director with preparation of the annual IT budget, particularly with pricing and timing of projects. As well as providing technical documentation for grant requests Level 2 Support:Provides backup support to IT staff for complex helpdesk ticketsDemonstrates high customer service standards for service, maintaining a client-centered model for providing solutions and supportProvides training and guidance to other IT staff after tickets are elevated to Level 2, where appropriate Non-Essential Functions:Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulationsPerform other duties as assigned  We are looking for someone with the following:Education:   High School level education and above are welcomed to apply Experience: At least five years related work experience as a system or network administrator supporting a distributed networkStrong technical knowledge of server operating systems, including Windows Server, Hyper-V, and Nutanix AOS + AHVStrong technical knowledge of networking fundamentals (DNS, DHCP, IP Sub-netting, VLANs) and LAN/WAN hardware (firewalls, switches, and SD-WAN platforms)Comprehensive experience in successfully troubleshooting and resolving network, server hardware, and software issuesComprehensive experience with virtual desktop infrastructure (VDI)Technical knowledge of current network hardware, protocols, and standards.Experience in healthcare IT strongly preferredCybersecurity experience strongly preferred, including ability to identify and resolve cybersecurity threats Other: Effectively communicate in writing and verbally with end users and vendors, including about system and data issuesExcellent customer service skills and commitment to consistently providing the highest level of customer satisfactionThink critically and provide proactive solutions to emerging issuesSelf-motivated and committed to continuous learning and developmentKeen attention to detail and strong organizational skillsEffectively prioritize, meet deadlines and execute tasks in a fast-paced environmentLift and transport moderately heavy objects, such as computers, switches, and firewallsTravel throughout service area Work flexible hours, including weekends and evenings, and locations within service area as requiredWork on-call hours as scheduledRespond at all hours to urgent, mission-critical technology issuesCommitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigmaCommitment to quality healthcareCommitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns
\n$100,000 - $140,000 a year
The hiring rate for this position is: $100k- $140k/year + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off, and more!
\nPPPSGV is committed to fostering an inclusive and diverse workplace.  We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.
We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment.  As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization. 
Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!
"We are Planned Parenthood Pasadena & San Gabriel Valley", for more information about our affiliate, please visit: We are Planned Parenthood Pasadena & San Gabriel Valley! (youtube.com) For additional career opportunities, please visit our careers page: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.