Network Administrator

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4318004

IT Network Administrator Job Description\ Troubleshoots and resolves incoming help desk requests. Performs routine maintenance as\ needed. Escalates help desk requests appropriately. Reports to the IT Director and works closely\ with other members of the technology department to support all end users.\ ESSENTIAL DUTIES AND RESPONSIBILITIES\ 1. Respond to routine help desk tasks such as to receive and respond to incoming calls, texts,\ and/or e-mails to support email address or IT department including the escalation of and follow-up\ on more complex issues.\ 2. Process requests for quoting and ordering IT related equipment from department heads and\ elected officials.\ 3. Schedule the replacement or installation of end user computer equipment and peripherals.\ 4. Perform basic end user training on accessing and using the IT systems and technologies used in\ the day to day performance of their job.\ 5. Setup and maintain user accounts on various IT systems.\ 6. Process the deactivation and archiving of the data of terminated users.\ 7. Access software updates, drivers, knowledge bases, and frequently asked questions resources\ on the Internet to aid in problem resolution.\ 9. Serve as secondary contact to receive and process service requests to update and maintain the\ county websites.\ 10. Secondary on processing purchase order and inventory requests for all county wide\ department purchases.\ 12. Ability to effectively communicate information and respond to questions in person-to-person\ and small and large group situations with internal and external customers, public and other\ employees of the organization.\ 13. Planning and scheduling of timely replacement of computer equipment while coordinating with\ the end user. Must be able to prioritize and know when to escalate issues up to vendor or IT\ Director.\ 14. Assist with live-streaming of Quorum Court meetings.\ 15. Perform any other related duties as required or assigned.