SCS: We are immediately hiring a Network Carrier Field Manager Remote Travel Required in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Exempt / Salary paid Twice Per Month
Annual Salary Pay: $75,000.00 per year based on experience
Annual Bonus Incentive: Up to 10% or more of salary per year
Schedule: Monday-Friday 8:00 a.m. – 5:00 p.m. (Hours may vary as travel required 60% or greater)
Summary Full ownership and management of agent relationships in support of the field operations, including identification and evaluation of new agents, onboarding/training of new agents, upholding service expectations and full resolution of service failures.
Essential Functions Manage agents to ensure they are meeting all client expectations (inventory, deluxing, invoicing and incident rate).
Support project managers with new client onboarding. Identify, recruit and onboard overflow capacity for hubs. Audit accepted standards and procedures within designated region. Train Network Carriers (Onboarding, and Reoccurring). Integrate new business to achieve customer KPI goals and profit budgets. Accountable for launch support of new business opportunities.
Interface with clients to ensure quality performance by Carriers. Provide feedback to Carriers as necessary to improve performance. Address questions and/or issues regarding Carrier daily performance with the client and/or Carrier. Train Carriers and associates on operational performance tools to ensure consistent usage and valid performance metrics. Ensure Carrier compliance with contractual obligations, including related administrative functions, systems updates, and metrics reporting.
Develop and implement innovative processes to enhance productivity and service. Develop, implement, and distribute operational performance reports related to leadership to aid in decision making. Research, analyze, and evaluate Standard Operating Procedures (SOP's) to identify and recommend areas of improvement. Partner with Carriers, Carrier team, and Hub Operations to identify areas of improvement. Communicate recommendations and support implementation of process improvements.
Perform physical inventories at various Network Carrier locations. Ensure needed inventory processes are followed by sites and that inventories are conducted accurately. Perform site audits and relays feedback on visits to Network Carriers.
On time reporting of metrics information (i.e., on time delivery, percentage of scheduled deliveries, claims, OS&D, incidents and delivery exceptions, etc.)
Additional Responsibilities Performs other duties as assigned.
Skills and Abilities Good management and organizational skills
Strong oral & written communications skills
Multi-tasking & Prioritization skills and ability
Negotiation skills
Leadership skills
Process management skills (preferred)
Customer Service orientation
Problem solving skills
Creativity (preferred)
Proficient in Microsoft Office products (Access, Excel, Word, Power Point, and Outlook) intermediate required
Warehouse software (i.e. SAP, AS400, WMS) and other related software intermediate required
Home delivery services intermediate preferred
Qualifications H.S. diploma/GED required
Bachelor's degree preferred Business, Logistics or related field
Three (3) years to Five (5) years or more operations experience in a distribution center/warehousing environment required
Three (3) years to Five (5) years or more supervisory experience required
Proficient in Microsoft Office products (Access, Excel, Word, Power Point, and Outlook) intermediate required
Warehouse software (i.e. SAP, AS400, WMS) and other related software intermediate required
Home delivery services intermediate preferred
Travel: Greater than 60%
DOT Regulated: None
Apply Here With Ryder Today We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
Job Category: Operations and Support
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
75000.00
Maximum Pay Range:
75000.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Current Employees: If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please log in to Workday to apply using the internal application process.
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