Network Security (Akamai) Support Engineer

About Akamai:Akamai is a global leader in cybersecurity, making the internet fast, reliable, and secure for its customers. We empower businesses to deliver exceptional digital experiences while protecting them from evolving cyber threats. Billions of people rely on Akamai for secure, high-performance connectivity. In Greece, Akamai is exclusively represented by ATCOM , a leading provider of technology solutions, offering local expertise and exceptional customer support.
We are looking for an experiencedSupport Engineerto join our team in Greece. You will play a critical role in troubleshooting complex security issues, providing timely solutions, and building strong relationships with our customers. You will help ensure customer success and security while contributing to the continuous improvement of our support processes.
Key Responsibilities:
Provide technical support to Akamai customers via phone, email, and chat for various security solutions.
Troubleshoot and resolve issues related to DDoS mitigation, web application firewalls (WAF), and other security services.
Proactively monitor customer environments to identify and prevent potential security threats.
Collaborate with internal Akamai teams to escalate and resolve security incidents efficiently.
Create and maintain technical documentation and knowledge base articles.
Contribute to improving Akamai's security support tools and processes.