Network Support Specialist

Function and Scope of Responsibilities:

Provide network support, maintenance and troubleshooting services for corporate network, under the direction of the Network Manager.

Principal Responsibilities:

Complete projects as per the supervisor's direction.
Provide layer support for all network devices, including but not limited to workstations, servers, VoIP phones, video conference units, CCTV cameras, and wireless access points.
Plan for and execute firmware/software upgrades on all network equipment.
Troubleshoot and maintain wireless infrastructure technologies such as controllers, access points, and Identity Services.
Follow and implement current information security best practices in administering all network equipment and services.
Support and troubleshoot WAN connections for subsidiary locations.
Investigate network outages.
Create and maintain documentation of network infrastructure diagrams, device inventory, and knowledge base articles.
Perform other department-related support activities as needed.

Education Requirements:

A Bachelor's degree is preferred in Information Systems, Computer Science, or a related field, or equivalent working knowledge of network operation systems and configurations is required.

Training, Skills, Knowledge, Experience:

Ability to work independently and as a team member.
Willingness to learn and attend training as needed.
Experience with switches, routers, network infrastructure, and monitoring tools.
Networking certifications are a plus.
This position requires occasional availability outside regular business hours for equipment installation, firmware/software updates, and other maintenance tasks as required.
This position could, on occasion, require kneeling, pushing, pulling, and lifting heavy equipment in support of IT.

Working Conditions:

Must have valid driver's license/ ability to travel to NJ subsidiary, when requested to do so.

Must be willing to work weekends and evenings if necessary.

EOE/Disability/Veteran

This position is on site

We offer a comprehensive benefit package including: Health Insurance, Dental and Vision, Life Insurance, Short and Long Term Disability. Flexible spending option and 401K. We also offer paid time off including: Vacation, Sick and Paid Holidays