Night Auditor

Job summary
Be available to work a flexible schedule, including weekends, holidays, and overnight hours.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.
Job seniority: entry level
Responsibilities
• Attend to the needs of guests.• Balance revenue and expense transactions.• Perform all functions of front desk staff during the audit shift.• Possess good communication and guest service skills.• Take appropriate action to meet and exceed guest expectations.
Requirements
• High school graduate or equivalent.• Minimum one year customer service experience.• Previous hotel experience preferred.• Ability to satisfactorily communicate with guests, management, and co-workers.• Computer experience preferred.• Bilingual English/Spanish a plus.• Knowledge of local activities and attractions appropriate for clientele.