Description:
SHIFT: 9pm-7:30am (Shift subject to change based on business needs)
Job Overview:
In addition to performing routine Front Desk tasks (check-in & checkout), hotel Night Auditors perform a vital role on 3rd shift in closing the business day in the property management system and rolling the date to keep the system current.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Projects a positive image
Greets all guests
Initiates the Night Audit process of closing the financial day and rolling the date in the PMS
Generates reports for various team members as directed
Processes no-show reservations
Performs hotel check-in and checkout transactions
Enrolls guests in player's club, generate cards upon demand
Disseminates information to guests regarding the property, hotel, promotions, etc.
Performs miscellaneous tasks - cash handling, check authorizations, faxing , copying
Maintains cash drawer, drops cash as required, submits supporting documentation
Answers telephones, routing calls as necessary
Actively resolves guest issues and disputes
Reports guestroom issues to Maintenance
Re-stocks Front Desk supplies
Keeps work area clean and orderly
Other duties & responsibilities as assigned
Requirements:
Job Requirements: (please ensure you meet the listed requirements prior to applying)
Must be twenty-one (21) years of age or older
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be able to type 20 words per minute (typing test will be administered) -
required
Good writing and verbal communication skills required (skills test will be administered)-
required
Experience in customer service-
required
Must be able to lift and carry up to 40 lbs.
Must be willing and able to work 3rd shift
Must successfully pass job interview, including a guest service audition
Must be able to stand and walk for entire shift
Must be able to work effectively in a fast paced, high volume environment
Must be able to operate standard office equipment - phones, computers, etc.
Willing to work odd and irregular hours including nights, weekends and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
