Looking for an opportunity to make an impact in a transforming industry?
As a Client Support Specialist, you will be responsible for handling incoming client questions, assisting clients with various issues, answering incoming calls, and triaging client service phone calls. You will also use our case management system to track and resolve client inquiries.:
Responsibilities:
Client Assistance: Provide friendly and professional assistance to clients via phone, email, chat, or social media. Answer client questions, provide information, troubleshoot problems, and offer solutions.
Case Management: Use our case management system to log, track, and follow up on client inquiries. Ensure that client issues are resolved in a timely and satisfactory manner.
Collaborate effectively with other departments to gather and provide accurate and timely answers to client inquiries, ensuring a seamless and positive client experience.
Call Triage and Phone Support: Answer incoming calls from clients and handle them according to our phone etiquette standards. Transfer calls to appropriate departments or escalate issues as needed.
And other related duties as required from time to time
Qualification and job requirementsHigh school diploma or equivalent.
Having a desire to work diligently and satisfy clients is commendable.
Previous experience in client service, call center, or related field.
Excellent communication and interpersonal skills.
Ability to work under pressure and multitask.
Ability to work onsite to collaborate with the team and other departments.
Working knowledge and understanding of ERP/MRP systems and their use in a manufacturing environment along with CRM systems like Salesforce.com
Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Access
Demonstrated written and oral communication skills
• Flexible and adaptable to changing client needs and business demands
Who we are - Anderson-Negele:
Anderson-Negele is a global instrumentation company with the mission to provide the best hygienic instrumentation solutions and services for processors of food, beverage and life sciences products. With manufacturing facilities in the United States and Germany and sales & service offices in the U.S., Europe, China, India, and Brazil, we are a global leader in our market.
Venture Measurement:
Venture Measurement is the parent company of the Bindicator®, Kistler-Morse® and Niagara Meters® brands. Located in Spartanburg, SC, we design, manufacture and supply world-class measurement equipment including level instruments, weigh sensors, and flow meters. Our products include point and continuous level indicators, diaphragm switches, level switches, inventory control systems, liquid level gauges, microcells, load stands and flow meters. Our measurement devices are used in industries like agriculture, sanitary food, plastic production, oil and gas production/distribution, pharmaceutical production, general chemical production, and electronics component manufacturing. Our products are available and distributed worldwide.
Fortive:
Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a "startup" with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There's no limit to what you can learn, or the impact you can make: for you, for us, for growth.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.