A BIT ABOUT YOU You're a plant person. Diligent and thoughtful, you find comfort in the details and take pride in precision. You work thoroughly and with a sense of urgency, leaving nothing to chance – all with a passion for better connecting our community with the natural world. Being of service is rewarding to you, and you're known to be understanding, people-oriented, and persistent. With your keen sense of duty and penchant for planning, you bring a supportive and grounded presence wherever you go. A BIT ABOUT US We like plants, people, and beautiful spaces. John Mulhall came to Omaha in 1953 to landscape, and now, three generations later, we're as committed as we've ever been to making Omaha a more beautiful place to live. Today we're a team of a few hundred people, but our focus remains the same: working together to engage our community and share our passion for the beauty of the natural world. And we have fun doing it. A DAY IN THE LIFE As the Nursery Yard Lead, you'll report to our Nursery Yard Manager and help manage the daily tasks, projects, and processes that keep the Nursery Yard looking its best. You'll be responsible for helping customers find the perfect plants, championing the importance of defined processes, and being the expert for our Store-side Tree Planting Process – all in line with our vision to be the most loved plant shop in the country. YOUR IMPACT o Welcome customers and assist them in finding the plant or solution they need, actively contributing to our Store experience o Make yourself a go-to person and a champion of training, follow-up, and delegation of tasks for the whole Nursery Yard and your focus area o Champion the Nursery Yard Waitlist Process, using our waitlist software to manage wait times and to route and address customer needs o Actively manage the sub-contracted tree-planting process toward a fan-building customer experience o Assist customers with replacements and warranties – walking customers through our plant guarantee and replacement opportunities and following up to ensure each issue is fully addressed in the customer's eyes WHAT WE'RE LOOKING FOR o A belief in and passion for our purpose – beautifying our community o 2+ years of years of retail experience, preferred o The ability to manage multiple, competing priorities with a consistently positive response to pressure o A supportive team player who anticipates problems and works collaboratively to solve them WHAT WE OFFER o An inclusive, passionate, and fun work environment o The opportunity to grow your career in concert with the natural world o The opportunity to make a meaningful impact on our business and community o An amazing discount on all the plants and plant things you love o Competitive pay and access to a full benefits package including 401(k), 401(k) match, PTO, paid holidays, medical, vision, dental, paid family leave, company-paid short-term disability, an Employee Assistance Program for free and confidential mental health, legal, and financial services, referral bonuses, Health Savings Account (HSA) and Flex Spending Account (FSA) options, pet insurance package options, wellness partnerships, community membership partnerships, and retail discount partnerships
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