Under the direction of the General Manager or Assistant General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Customer Service, Dispatch, and Title Processing functional units. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality and service expectations.
Hire, train, develop and motivate staff members
Manage day to day operations of all positions managed
Ensure all office positions meet company standards
Ensure performance is within company standards
Provide direction to team regarding administrative duties and goals
Employee scheduling, time and attendance management
Cash handling to include daily bank deposits
Ability to complete all job tasks for positions supervised
Lead team to meet or exceed facility goals
Monitor office supplies inventory and purchase as needed
Conduct performance reviews according to company schedules
Plan and lead meetings per company standards
Handle employee/customer service issues
Other duties as assigned
Required Skills & Experience: High School Degree (GED), some college preferred
Three (3) years office management or equivalent experience
Computer Proficiency (MS Office Suite)
Excellent communication skills -- verbal and written
Excellent customer service skills
Ability to hire, train and develop employees
Typing at least 45 Words Per Minute
Basic 10 Key proficiency
Ability to multitask in a fast-paced environment
Ability to manage expenses with basic accounting and inventory management skills
Ability to work in a fast-paced environment
Managing multiple processes for employees
Conflict management skills
Valid Driver's license
Ability to travel as needed
Ability to respond to alarm calls as needed
Bilingual skill a plus
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
