The Office Support Specialist II is responsible for answering inquiries, obtaining information and a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone. The office setting will vary from Outpatient Clinic to Residential Sites. Typically handles the more complex administrative functions at a site.
Location: This position is based out of LifeWorks NW's Milwaukie site.
Responsibilities:Performs reception duties, answering phones (on multi-line phone system). Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Act as a resource to staff and clients.Responsible for insurance verifications, set client fees, balance payment agreements and administrative intakes.Update and maintain records in proprietary software.Manage office paperwork and flow.Serve as back-up for other administrative positions as needed.Does data entry, references information on the computer, schedules, runs basic reports as needed.Scanning, copying and faxing as needed.Receive payments and record receipts for services.Hear and process complaints from customers and public.Schedule appointments, and maintain and update appointment calendars.Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.Participate in regular individual and team meetings with supervisor. Attend informational and administrative meetings which may include all staff and team meetings, consultation with other staff and required trainings.Unload and sort courier items and/or office supplies as needed.May travel between sites or in the community.Qualifications:High school diploma/GED or equivalent.Previous experience/formal education preferably in a clinical setting.Prior experience working as a receptionist preferably in a mental health setting.Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems. Ability to master proprietary software which may include on-line scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc.Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.May require ability to work some evenings and/or weekends.
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