at Griswold Home Care, Inc in Lewes, Delaware, United States
The On-Call Administrator will be responsible for answering calls/communicating with caregivers, prospects, and clients from 4 PM – 8 AM on weekdays and the weekend beginning at 4 PM on Friday and ending at 8 AM Monday. The first line of command is All City Communications which is located in Wisconsin. All callers will talk with All City personnel first and then All City will text the GHC On-Call Administrator to relay any messages. Qualifications: * Must live in Delaware * Be available for on-site training * Willing to work in the office a few hours a week as needed Responsibilities: * Accept messages, contact clients to relay any schedule changes and communicate with caregivers as necessary regarding any shift requests/changes. * Provide written details of all on-call activities (problems/challenges with clients or caregivers) to the office by 9 AM. The HR Manager/Director will handle all follow-ups as may be required if there is any disciplinary matter. HR Manager is responsible for any job coaching or follow-up conversations that may be necessary if proper procedures are not followed as per the most recent edition of the Employee Handbook. Essential Skills/Qualities: * Caring, empathetic and compassionate in approach to every prospect, client and caregiver. * Articulate any information in a pleasant, professional phone manner regardless of the situation. * High level of patience since many situations can cause stressful situations for clients, caregivers and on call personnel. * Creative problem-solving skills. * Organized and detail oriented, good documentation skills. * Flexible; able to multi-task. * Team player. * Positive Attitude and tone in all phone conversations with caregivers and clients. Duties: * Answer the phone after hours and let prospects or clients know that their information will be provided to the office if follow-up is needed. If a specific client problem is noted, advise client that the Director will call them the next day. * Answer the phone and handle caregiver calls outs, late arrivals, etc. The On Call Administrator has no responsibility to counsel the caregiver if there is a problem. The situation must be detailed in writing in the next day call report so that the HR Manager can determine next steps. * Interact with Caregivers and clients and take any action necessary to ensure that the specific needs and requirements of each client are met but refer caregivers or clients to the office the next day if there is any unresolved issue. * Assist the office upon request with telephone coverage if requested because office is short on staff. This position is compensated as a flat fee for service. There is no obligation that the employee remains at their home or in front of the computer at all times. They get paid each day regardless if there are calls from caregivers or clients regarding service questions/changes. Reports to Lead Coordinator.
To view full details and how to apply, please login or create a Job Seeker account
