On-site Bilingual Cantonese or Mandarin Professionals Needed - Phone Interview Today Apply at locations: San Francisco, CA
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: J134828
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits – Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.Collaborative Environment – AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement Program Additional Details: Competitive hourly base + commissions.
Onsite Job Locations: Member Experience Associates @ AAA SF Richmond District and SF Lakeshore Bilingual Chinese (Cantonese or Mandarin) language skills are needed! Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
Essential Functions Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:Member ExperienceMember ServicesConciergeDMVAuto TravelUnlicensed Insurance ServicesSmart Home SecurityResponsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs. Knowledge/Skills/Abilities Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction. Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence. Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability. Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals. Education & Experience / Licenses & Certification Minimum Qualifications
High School Diploma/GED1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environmentsDrive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievementCommunicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First Preferred Qualifications
Experience working with sales and service standards and goals or thresholdsBilingual Mandarin or Cantonese a plus! Work Environment/Physical Requirements This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.May travel by car, plane or other form of transportation to attend business meetings or conferences.May be required to work in one or more locations in a defined service area.Must be flexible with work shifts. Must be able to work Saturdays. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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