**Job Description: Online Account Support Specialist**
**Company**: Western & Southern Financial Group
**Location**: Phoenix, Arizona, US
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 0
---
### Overview:
Western & Southern Financial Group is seeking an Online Account Support Specialist to join our dedicated team in Phoenix, Arizona. This entry-level, part-time position offers an exciting opportunity for individuals looking to launch a rewarding career in the financial services industry. The ideal candidate will exhibit adaptability and drive, with strong people management and persuasion skills. As an integral part of a dynamic workplace that values teamwork, innovation, and shared success, you will work collaboratively to support our clients and enhance their experience with our services.
### Key Responsibilities:
1. **Client Assistance**:
- Respond promptly to client inquiries via email, chat, and other online communication platforms.
- Provide comprehensive information on our financial products and services, ensuring clients understand their options.
2. **Account Management**:
- Assist clients in managing their online accounts, including password resets, account updates, and troubleshooting access issues.
- Maintain accurate records of client interactions and transactions in our database.
3. **Problem Resolution**:
- Identify client issues and concerns, providing effective solutions or escalating matters to the appropriate department as necessary.
- Follow up to ensure resolution of customer inquiries and satisfaction with the outcome.
4. **Product Knowledge**:
- Continuously learn about new products and services offered by Western & Southern Financial Group to effectively educate clients and assist in sales.
5. **Team Collaboration**:
- Work closely with team members to exchange ideas and solutions to enhance customer service delivery.
- Participate in team meetings and training sessions to improve overall service quality.
6. **Performance Tracking**:
- Assist in gathering metrics related to client interactions and report findings to management for process improvement.
- Incorporate feedback from clients and management to refine approaches for customer engagement and support.
### Requirements:
- **Education**: High school diploma or equivalent; some college coursework in business, finance, or related fields is a plus.
- **Experience**: No prior experience is required; however, experience in a customer service or support role is advantageous.
- **Technological Proficiency**: Comfortable with using online communication tools, CRM systems, and Microsoft Office Suite.
**Personality Traits**:
- Adaptable: Ability to adjust to new challenges and work in a fast-paced, evolving environment.
- Driven: A proactive attitude towards achieving personal and team goals.
**Soft Skills**:
- People Management: Capable of effectively engaging and interacting with diverse clients and team members.
- Persuasion: Ability to communicate clearly and effectively, while influencing and convincing clients regarding our services.
### Benefits:
- **Free Accommodation**: Enjoy free housing during your employment period.
- **Life Insurance**: We offer life insurance coverage for our employees.
- **Company Transportation**: Reliable transportation options provided by the company for work-related travel.
### Working Environment:
You will be working in a dynamic and collaborative workplace that values teamwork and fosters innovation. At Western & Southern Financial Group, we believe that our shared success is built through the contributions and creative ideas of our employees.
### Application Deadline:
Please submit your application by September 29, 2024. We look forward to reviewing your application!
### Equal Opportunity Statement:
Western & Southern Financial Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment based on their merit, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
