Online Call Center Assistant

Job Description:We are looking for a motivated and resourceful Online Call Center Assistant to join our team at Capital One Financial in Columbus, Ohio. As an Associate Level position, you will be responsible for providing excellent customer service through online calls, emails, and chats. This part-time position offers a great opportunity for individuals with at least 3 years of experience in customer service roles.

Responsibilities:- Answer incoming customer inquiries through online calls, emails, and chats in a professional and timely manner- Provide accurate information and assistance to customers regarding their accounts, products, and services- Handle escalated customer issues and resolve them effectively and efficiently- Document all customer interactions and follow up on any outstanding issues- Collaborate with team members to ensure a seamless customer experience- Meet and exceed customer satisfaction goals and metrics- Stay up-to-date on company policies, procedures, and products to provide accurate information to customers

Requirements:- 3+ years of experience in customer service roles- Excellent communication skills, both written and verbal- Ability to multi-task and thrive in a fast-paced environment- Strong problem-solving skills and attention to detail- Adaptability to changing situations and willingness to learn new skills- Team player who can collaborate effectively with colleagues- Knowledge of banking and financial services is a plus

Personality Traits:- Motivated to provide exceptional customer service- Resourceful in finding solutions to customer inquiries

Soft Skills:- Adaptability to change and new technology- Ability to work effectively in a team environment

Benefits:- Joining Bonus- Employee discounts- Paid overtime

Working Environment:At Capital One Financial, we support our employees in their personal and professional development. We provide opportunities for growth and advancement within the company.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:Capital One Financial is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.