Online Chat Support Associate

Job Description:

Target is looking for a part-time Online Chat Support Associate to join our team in Denver, Colorado. As an Entry Level position, no prior experience is required, but one year of customer service experience is preferred. The ideal candidate will be adaptable and reliable, with strong soft skills in creativity and persuasion.

Responsibilities:- Provide online chat support to customers who have inquiries, issues, or need assistance with products or services- Resolve customer concerns in a timely and efficient manner, maintaining a positive and professional attitude- Utilize resources and tools to provide accurate information and solutions to customer inquiries- Input customer information and details into the system accurately and efficiently- Collaborate with other team members to ensure a seamless customer experience- Participate in training sessions and professional development opportunities to enhance skills and knowledge- Meet or exceed performance metrics and goals set by management

Requirements:- High school diploma or equivalent- Strong written communication skills- Ability to multi-task and handle multiple chat conversations simultaneously- Proficiency in using online chat software and tools- Adaptable and able to work in a fast-paced environment- Reliable and dependable in meeting work schedules and deadlines- Creativity in problem-solving and finding solutions for customers- Persuasion skills to effectively communicate with customers and resolve issues

Benefits:- Disability insurance- Training and professional development opportunities- Joining Bonus

Working Environment:At Target, we encourage a culture of ongoing learning and development for personal and professional growth. Our team strives to create a supportive and inclusive environment where all employees feel valued and empowered to succeed.

Deadline to apply: June 25, 2024

Equal Opportunity Statement:Target is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.