**Job Title: Online Client Relations Manager**
**Company: Johnson Controls**
**Location: Phoenix, Arizona, US**
**Job Type: Part-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 7**
**About Johnson Controls:**
At Johnson Controls, we are committed to creating a safe, sustainable, and intelligent environment for our customers and communities. As a global leader in buildings, energy, and security solutions, we empower people with the ability to manage their environment more efficiently, creating spaces that are not only productive but also connected and sustainable.
**Job Overview:**
The Online Client Relations Manager plays a pivotal role in fostering and sustaining long-term relationships with our clients in a digital landscape. This position will require an experienced professional who can adeptly manage client accounts, deliver exceptional service, and identify opportunities for account growth and optimization. This part-time role flexibility will allow for a balance between professional responsibilities and personal needs, all while contributing positively to both our clients and our internal teams.
**Key Responsibilities:**
- **Client Engagement:** Build, maintain, and nurture strong relationships with a portfolio of clients through online communications. Serve as their primary point of contact for any inquiries, concerns, or business opportunities.
- **Account Management:** Monitor client accounts to ensure satisfaction, address any concerns promptly, and engage clients in conversations to understand their evolving needs. Develop and execute strategies tailored to each client's unique goals.
- **Product Knowledge:** Gain a thorough understanding of Johnson Controls' products, services, and solutions to effectively communicate value propositions and resolve any client issues or concerns.
- **Collaboration:** Work closely with the sales, technical support, and marketing teams to develop comprehensive customer relationship strategies that enhance client satisfaction and foster loyalty.
- **Leadership & Direction:** Provide guidance and support to junior team members, cultivate a collaborative team environment, and promote a culture of high-performance standards and accountability.
- **Data Analysis & Reporting:** Utilize CRM tools to track interactions with clients and provide updates to management on account statuses, trends in client needs, and areas for improvement.
- **Conflict Resolution:** Address client challenges proactively and constructively, utilizing resourcefulness to find solutions that meet both client and company goals.
- **Strategic Planning:** Identify opportunities for account growth, upselling, and cross-selling services. Participate in the strategic visioning of client engagement processes that deliver better customer experiences.
- **Feedback and Improvement:** Collect client feedback through surveys and direct communications, analyze the findings, and work with internal teams to implement improvements based on insights received.
**Qualifications:**
- **Education:** Bachelor's degree in Business Administration, Communications, Marketing, or a related field. A Master's degree is a plus.
- **Experience:** Minimum of 7 years of experience in client relations, account management, or a related field within a B2B environment, preferably in the technology, engineering, or energy sectors.
- **Technical Skills:** Proficient with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Ability to analyze data and leverage digital communication tools.
- **Personality Traits:**
- Resourceful: Adept at solving problems and addressing challenges with creativity and practicality.
- Reliable: Consistent in fulfilling commitments and maintaining high standards in client service.
- **Soft Skills:**
- Leadership: Demonstrated ability to lead initiatives and inspire team members to achieve common objectives.
- People Management: Strong interpersonal skills with a track record of managing and motivating diverse teams and clientele.
**Working Environment:**
In this role, you will be encouraged to build strong relationships with colleagues, clients, and partners. Enjoy a supportive and flexible working environment where your contributions are recognized and valued.
**Benefits:**
- Visa sponsorship
- Retirement plan
- Remote work flexibility
**Application Deadline:**
Please submit your application by **October 25, 2024**.
**Equal Opportunity Statement:**
Johnson Controls is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace and strive to create an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.
Join us at Johnson Controls, where we are committed to the safety, sustainability, and comfort of the environments in which we live and work!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
