**Job Title: Online Client Service Associate**
**Company:** Texas Instruments
**Location:** San Jose, California, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Texas Instruments is seeking a motivated and hardworking Online Client Service Associate to join our customer service team in San Jose, California. As a part-time entry-level position, the Online Client Service Associate will play a critical role in delivering exceptional support to our clients by utilizing strong soft skills and strategic decision-making abilities. This individual will contribute to fostering a positive client experience and enhancing our reputation for excellent service.
**Key Responsibilities:**
- **Client Interaction:** Serve as the first point of contact for clients seeking assistance via online channels, including email, chat, and social media. Respond to inquiries promptly and professionally to ensure client satisfaction.
- **Problem Solving:** Identify and resolve customer issues efficiently by utilizing decision-making skills and strategic thinking. Collaborate with internal teams when necessary to find effective solutions.
- **Data Management:** Maintain accurate records of client interactions, inquiries, and resolutions in our Customer Relationship Management (CRM) system. Compile reports on client feedback and service trends to support continuous improvement initiatives.
- **Product Knowledge:** Develop a deep understanding of Texas Instruments' products and services to provide informed support. Stay updated on new product releases, updates, and common issues to enhance knowledge and effectiveness.
- **Client Education:** Provide clients with guidance across various channels, including troubleshooting tips and usage instructions, to enhance their experience and optimize product usage.
- **Feedback Loop:** Propel customer feedback to appropriate teams to contribute to product development and improvement strategies. Actively participate in team meetings to share insights and ideas.
- **Collaboration:** Work closely with team members to achieve shared objectives and create a cohesive, communicative team environment. Support initiatives aimed at improving team performance and client satisfaction.
**Requirements:**
- **Education:** High school diploma required; post-secondary education preferred.
- **Experience:** Minimum of 1 year of experience in customer service or related fields, preferably in an online or remote capacity.
- **Personality Traits:**
- Motivated: Demonstrate a proactive approach to tasks and responsibilities.
- Hardworking: Exhibit a strong work ethic and dedication to quality service.
- **Soft Skills:**
- Strategic Planning: Ability to develop and implement effective strategies to address client needs and improve service delivery.
- Decision-Making: Demonstrated ability to analyze situations, consider multiple perspectives, and make sound decisions that enhance client satisfaction.
- **Technical Skills:** Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Familiarity with online communication tools and platforms.
- **Communication Skills:** Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively to clients and team members.
**Benefits:**
- Paid Time Off (PTO)
- Paid sick leave
- Life insurance
**Working Environment:**
At Texas Instruments, we cultivate a sense of ownership and responsibility at every level. We believe that employees who feel invested in their work contribute to a dynamic and positive workplace environment where creativity, collaboration, and innovation thrive.
**Application Deadline:**
All applications must be submitted by ******** .
**Equal Opportunity Statement:**
Texas Instruments is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
