**Job Title:** Online Client Service Manager
**Company:** Leucadia National
**Location:** San Jose, California, US
**Job Type:** Part-Time
**Seniority Level:** Mid-to-Senior Level
**Years of Experience:** 6+
**Job Description:**
Leucadia National is seeking an experienced Online Client Service Manager to join our dedicated team in San Jose, California. This part-time position requires a dynamic individual with a strong background in client services and an exceptional ability to foster relationships in a digital environment. Our ideal candidate is adaptable and energetic, with a passion for enhancing client satisfaction and sustaining an inclusive company culture.
**Responsibilities:**
1. **Client Relationship Management:**
- Serve as the primary point of contact for online clients, addressing inquiries, requests, and issues in a timely and professional manner.
- Develop and maintain long-term relationships with clients, ensuring their needs are met and expectations are exceeded.
- Conduct regular follow-ups with clients to assess satisfaction and gather feedback for improvement.
2. **Service Quality Assurance:**
- Monitor the delivery of services to clients to ensure adherence to company standards and best practices.
- Continuously evaluate and improve the client service processes, identifying opportunities for increased efficiency and client satisfaction.
- Collaborate with cross-functional teams to resolve client issues and enhance service offerings.
3. **Reporting and Documentation:**
- Maintain accurate records of client interactions, transactions, and feedback in the company CRM system.
- Prepare and present reports on client service trends, feedback, and recommendations to senior management.
4. **Team Collaboration and Support:**
- Work closely with the marketing, sales, and operations teams to ensure seamless client experiences from onboarding through to ongoing support.
- Actively participate in team meetings, providing insights and recommendations based on client interactions and market trends.
- Share knowledge and best practices with team members to promote a culture of learning and growth.
5. **Client Education and Resource Development:**
- Develop and maintain comprehensive resources and training materials for clients, assisting them in navigating products and services effectively.
- Conduct webinars and online training sessions as needed to enhance client understanding and engagement.
6. **Diversity and Inclusion Advocacy:**
- Promote and exemplify the company's commitment to diversity and inclusivity through all client interactions and internal collaborations.
- Participate in company initiatives aimed at creating and nurturing a culture of belonging for all employees and clients.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field.
- **Experience:** A minimum of 6 years of relevant experience in client service, account management, or related fields.
- **Technical Skills:** Proficiency in CRM software and Microsoft Office Suite. Familiarity with digital communication tools and platforms.
- **Personality Traits:**
- Energetic and enthusiastic approach to client service.
- Adaptable and able to thrive in a fast-paced, changing environment.
- **Soft Skills:**
- Exceptional attention to detail, particularly in managing client accounts and ensuring accuracy in service delivery.
- Strong time management skills with the ability to prioritize tasks effectively and meet deadlines.
**Benefits:**
- Comprehensive life insurance and disability insurance coverage.
- Travel and spending expenses reimbursement for client meetings and events.
- Opportunity to work in an inclusive and supportive environment that values diversity and promotes a culture of belonging.
**Working Environment:**
Join our committed team at Leucadia National, where we pave the way for diversity and inclusivity, ensuring every employee contributes to and feels valued in our culture. We believe in fostering an environment that embraces diverse perspectives and backgrounds, leading to innovation and success.
**Application Deadline:** October 2, 2024
**Equal Opportunity Statement:**
Leucadia National is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, sexual orientation, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
