Online Client Support Assistant

Job Description:

Palantir Technologies is seeking a part-time Online Client Support Assistant to join our team in San Jose, California. As an Associate level position, we require at least 4 years of experience in a similar role. The ideal candidate will be hardworking, adaptable, and possess cooperation and presentation skills.

Responsibilities:- Provide online support to clients through various communication channels, such as email, chat, and video calls- Assist clients with technical issues, account management, and general inquiries- Collaborate with other support team members to ensure excellent customer service- Identify and escalate priority issues to the appropriate department- Keep accurate records of client interactions and follow up as needed- Stay up-to-date with product knowledge and industry trends to better assist clients- Assist in creating training materials and resources for clients

Requirements:- Minimum of 4 years of experience in a client support role- Excellent communication skills, both written and verbal- Ability to work well in a team environment and independently- Strong problem-solving skills and attention to detail- Proficiency in using online communication tools and technology- Knowledge of CRM software is a plus- Must be able to work part-time hours and be flexible with scheduling

Benefits:- Paid Time Off (PTO)- Vision insurance- Company-provided equipment for work

Working Environment:Joining Palantir Technologies means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and collaborative environment where your contributions are valued.

Equal Opportunity Statement:Palantir Technologies is an equal opportunity employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing a fair and inclusive work environment for all employees.

Deadline to apply: May 16, 2024

Don't miss this opportunity to be part of a cutting-edge technology company and make a difference in the world of online client support. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.