Autoliv, a leading automotive safety supplier, is seeking a motivated and adaptable Online Contact Center Manager to join our team in Austin, Texas. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in a similar role.
Responsibilities:- Oversee the daily operations of the online contact center, ensuring efficiency and exceptional customer service- Manage a team of contact center representatives, providing guidance and support as needed- Develop and implement strategies to improve contact center performance and customer satisfaction- Analyze contact center metrics and provide regular reports to management- Collaborate with other departments to ensure seamless coordination and communication across the organization- Stay up-to-date on industry trends and best practices in contact center management- Handle escalated customer inquiries and complaints in a timely and professional manner
Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in contact center management- Strong leadership and communication skills- Excellent attention to detail and problem-solving abilities- Ability to work well in a team environment- Proficiency in Microsoft Office Suite- Experience with CRM software is a plus
Personality Traits:- Motivated- Adaptable
Soft Skills:- Attention to detail- Teamwork
Benefits:- Free food- Company transportation- Free accommodation
Working Environment:At Autoliv, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where all employees can thrive.
Deadline to Apply: ********
Equal Opportunity Statement:Autoliv is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
