Sanmina is seeking a dedicated and driven Online Contact Center Manager to join our team in Houston, Texas. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a contact center or customer service management role.
Responsibilities:- Oversee and manage the online contact center operations, including monitoring performance metrics, setting goals, and implementing strategies to improve efficiency and customer satisfaction.- Develop and implement new processes and procedures to streamline operations and enhance the customer experience.- Lead and mentor a team of customer service representatives, providing training and guidance to ensure a high level of professionalism and customer service.- Collaborate with cross-functional teams to ensure seamless communication and coordination across departments.- Analyze data and trends to identify opportunities for improvement and make strategic recommendations to senior management.- Handle escalated customer inquiries and provide resolution in a timely and professional manner.- Stay up-to-date on industry trends and best practices to drive innovation and continuous improvement within the contact center.
Requirements:- Bachelor's degree in Business Administration or a related field.- Proven experience in a contact center or customer service management role.- Strong leadership and communication skills.- Excellent strategic planning and negotiation abilities.- Ability to work in a fast-paced environment and adapt to change with speed and efficiency.
Personality traits: driven, dedicatedSoft skills: strategic planning, negotiation
Benefits:- Travel opportunities- Dental insurance- Training & professional development
Working environment:A flexible environment that adapts to change with speed and efficiency.
Equal opportunity statement:Sanmina is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
