Job description:
BlackRock is seeking a dynamic and motivated Online Contact Center Officer to join our team in Charlotte, North Carolina. This entry-level position offers a unique opportunity for individuals who are passionate about customer service and are looking to kick start their career in a fast-paced and innovative environment.
Responsibilities:- Respond to customer inquiries and provide assistance via online communication channels including email, live chat, and social media.- Handle customer complaints and resolve issues in a timely and professional manner.- Collaborate with other teams to ensure a seamless customer experience.- Utilize critical thinking skills to identify and address customer needs effectively.- Manage multiple projects simultaneously while maintaining a high level of quality and attention to detail.- Maintain accurate records of all customer interactions and follow up as needed.- Stay up to date on product knowledge and company policies to provide accurate information to customers.- Prioritize understanding and empathy in all interactions to create positive customer experiences.
Requirements:- High school diploma or equivalent.- Strong written and verbal communication skills.- Resilient and able to work under pressure.- Passion for delivering exceptional customer service.- Ability to think critically and problem-solve effectively.- Basic project management skills.- No prior experience required, but a willingness to learn and grow in a challenging environment.
Benefits:- Life insurance- Dental insurance- Medical coverage
Working environment:At BlackRock, we value diversity and prioritize understanding and empathy in all interactions. Our online contact center officers are encouraged to foster a supportive and inclusive environment for both customers and colleagues.
Equal opportunity statement:BlackRock is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by law. All qualified individuals are encouraged to apply.
Deadline to apply: May 16, 2024. Don't miss out on this amazing opportunity to start your career with BlackRock! Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
