Online Customer Care Manager

Job Description:

FMC Technologies is currently seeking a part-time Online Customer Care Manager to join our team in Denver, Colorado. As a mid-to-senior level position, we are looking for an individual with at least 8 years of experience in customer service or a related field.

Responsibilities:
- Manage and oversee the online customer care team, ensuring that all customer inquiries and issues are addressed promptly and effectively
- Develop and implement strategies to improve online customer service processes and procedures
- Monitor customer feedback and satisfaction levels, and work to continuously improve the online customer care experience
- Collaborate with other departments, such as marketing and sales, to ensure a seamless online customer experience
- Handle escalated customer issues and provide solutions in a timely manner
- Train and mentor online customer care team members
- Analyze data and metrics to track performance and make data-driven decisions

Requirements:
- Dedicated and resilient personality traits
- Strong people management and negotiation skills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet tight deadlines
- Proficiency in online customer service platforms and tools
- Bachelor's degree in Business Administration or a related field, or equivalent work experience

Benefits:
- Paid Time Off (PTO)
- Travel opportunities
- Gym membership

Working Environment:
At FMC Technologies, we cultivate leaders who foster inclusivity and mentorship. We value a collaborative and supportive work environment where every team member is encouraged to reach their full potential.

Deadline to Apply:
July 14, 2024

Equal Opportunity Statement:
FMC Technologies is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, sexual orientation, or any other protected status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.