Job Description:
We are seeking a highly motivated and reliable Online Customer Care Specialist to join our team at Dana Holding in Jacksonville, Florida. As an entry-level position, this role is perfect for individuals looking to kickstart their career in customer service and gain valuable experience in a supportive environment.
Responsibilities:1. Respond to customer inquiries and provide exceptional service via online channels such as email, chat, and social media.2. Assist customers with product information, order status, returns, and general inquiries.3. Resolve customer complaints and issues in a timely and efficient manner to ensure customer satisfaction.4. Work closely with other departments to escalate complex issues and provide follow-up to customers.5. Maintain accurate records of customer interactions and transactions in the CRM system.6. Stay up-to-date on product knowledge and industry trends to best assist customers.7. Collaborate with team members to improve processes and procedures for better customer support.8. Adhere to company policies and procedures to ensure consistent service delivery.
Requirements:1. 1 year of customer service experience preferred.2. Passion for providing excellent customer service.3. Strong cooperation and teamwork skills.4. Ability to think critically and problem-solve effectively.5. Excellent written and verbal communication skills.6. High school diploma or equivalent required.7. Proficiency in MS Office and CRM systems preferred.8. Must be reliable and able to work independently as well as part of a team.
Personality Traits:1. Reliable: Dependable and trustworthy in fulfilling job responsibilities.2. Passionate: Enthusiastic and dedicated to delivering exceptional service.
Soft Skills:1. Cooperation: Works well with others and collaborates effectively in a team setting.2. Critical Thinking: Analytical mindset to solve problems and make informed decisions.
Benefits:1. Life insurance2. Employee discounts3. Paid overtime
Working Environment:At Dana Holding, we foster transparency and open dialogue for effective communication at all levels. We value diversity and inclusivity in our workplace, creating a supportive environment for all employees.
Deadline to Apply:May 17, 2024
Equal Opportunity Statement:Dana Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to providing a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
