Online Customer Service Assistant

Visa is seeking a motivated and energetic individual to join our team as an Online Customer Service Assistant in our Indianapolis, Indiana office. This is an entry-level position with no prior experience required, making it an excellent opportunity for someone who is looking to kickstart their career in customer service.

Responsibilities:- Provide top-notch customer service to online customers through various communication channels such as email, chat, and social media- Respond promptly to customer inquiries, resolve issues efficiently, and escalate complex problems to the appropriate department- Maintain accurate records of customer interactions and transactions- Stay knowledgeable about Visa's products and services in order to provide accurate information to customers- Assist with processing orders, tracking shipments, and handling returns or exchanges- Collaborate with other team members to improve overall customer experience and achieve company goals- Assist with special projects and tasks as assigned by management

Requirements:- High school diploma or equivalent- Energetic and dedicated personality- Strong communication skills, both written and verbal- Creativity and ability to think outside the box when problem-solving- Leadership skills and ability to work effectively in a team environment- Proficiency in Microsoft Office suite- Ability to multitask and prioritize tasks effectively- Willingness to learn and adapt in a fast-paced environment- Must be able to work a flexible schedule, including evenings and weekends as needed

As a valued member of the Visa team, you will enjoy a range of benefits including employee discounts, a retirement plan, and a relocation allowance for eligible employees. Our dynamic workplace values teamwork, fosters innovation, and promotes shared success among our employees.

If you are looking for a rewarding career in customer service and have the drive to succeed, we encourage you to apply by the deadline of May 22, 2024. Visa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Join us in shaping the future of online customer service at Visa!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.